Customer service agent - French speaking market

Role: Customer service agent

Salary: ???27K p/a + benefits (AL, healthcare insurance, free car park)

Relocation: up to ???1200

Location: Limerick, (Remote / wfh during the pandemic period)

Requirements:

• Fluent French and English
• Proven customer support experience
• Strong phone contact handling skills and active listening
• Familiar with CRM systems and practices
• Ability to multi-task, prioritize and manage time effectively
• High school diploma or equivalent; college degree preferred

Responsibilities:

• Assist customers either by telephone and email
• Respond promptly to customer inquiries
• Handle and resolve customer complaints
• Obtain and evaluate all relevant information to handle service inquiries
• Set up new customer accounts
• Keep records of customer interactions
• Record details of inquiries, comments, and complaints
• Record details of actions taken
• Communicate and coordinate with internal departments
• Follow up on customer interactions
• Provide feedback on the efficiency of the customer service process