Part-Time Customer Service Representative

9266.40 GBP Annual
14 Jan 2022
11 Feb 2022
Contract Type
Part Time

Teleperformance ranked 25th best place to work in the WORLD!!! Each Interaction Matters

Benefits of being a Customer Service Representative

On-line recruitment process, with potential job offer within 24 hours and fully paid training
28 days' holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary
Lifestyle Benefits programme - featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy.
Refer & Earn Scheme - earn up to GBP900 for referring a friend to work for TP! And GBP300 for your friend too!
Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days' year and our Interactive Health and Wellbeing Hub
Life Assurance Cover & Pension Scheme
Length of Service and monthly recognition awards
Opportunities for career development and progression

Job Overview

Start Date: 7th February 2022

Salary: GBP9,266.40

Site: Scotland based, ideally Glasgow or surrounding areas to attend client meetings. This is a work from home role.

Hours: Part-time, 20 hours per week - 4 hours a day over 5 days Monday to Sunday, we have either daytime or evening shifts:

Day: Monday to Sunday working 4 hours between 9:30am and 4pm, open 365 days

Evening: Monday to Sunday 4pm to 8pm, open 365 days

Training Duration: 1 week

Contract: Permanent

Traveline Scotland provide impartial, accurate, door-to-door public transport information between any two locations in Scotland and from Scotland to major destinations in other parts of the UK. We help customers to plan a journey, view timetables or find next departures for any bus, train, coach, ferry, tram or Glasgow Subway service in Scotland.

We also accurately log and record any call regarding the Trunk Road Network in Scotland and liaise with major Road Operating Company control rooms and provide any relevant updates on the Trunk Road Network. This line is classed as an emergency line and remains open 24hrs.

What else does the role involve?

To accurately log any call regarding misuse of the Concession Card scheme in Scotland

To assist callers to Lothian Bus with any timetable, lost property, complaints or general enquiry

To assist with general inquiries and complaints

Skills needed to be a Customer Service Representative

We are looking for the following skills and attributes:

Strong verbal and written skills with the ability to show attention to detail
Ability to establish collaborative customer relationships in a fast-paced environment.
A good attitude and the ability to interact with lots of different people.
Professional and friendly telephone manner
Customer Service experience
Experience of working in a target driven environment to a high standard.
PC skills, and the ability to navigate multiple systems competently, with ease.
A good consistent typing speed
Take ownership of situations with positivity, resilience, and a dedicated approach to providing service excellence.
Able to work within a fast paced, engaging environment