Sales Support

20000.00 - 25000.00 GBP Annual + plus performance bonus
14 Jan 2022
03 Feb 2022
Contract Type
Full Time
Sales Support
?? Permanent position with an immediate start available
?? Great basic salary PLUS performance bonus AND commission (uncapped)*
We are looking for a Sales Support Administrator with strong a sales and customer support background, to join 'Reward-It' the loyalty and gift card department of ID Card Centre, based in Moulton Park, Northampton.
At Reward-It we help businesses boost revenue and customer loyalty with scalable gift and loyalty solutions. Our systems have proven to be successful for independent stores to nationwide chains alike in boosting sales revenue. We also work with councils and consortiums to implement area specific loyalty schemes to help regenerate high streets and town centres.
Having just secured two large council projects for delivering county-wide loyalty schemes we are now looking for a Sales Support Administrator to assist in the successful implementation and delivery.
This is an ideal opportunity for you to work with an established company, with an exciting product portfolio and huge potential for growth.
There is scope for the position to grow into that of Account Manager within 6 months.
The Sales Support Administrator Role
You will be working closely with the Project Director to assist in the implementation and delivery of county-wide loyalty schemes on behalf of our clients at County and District councils.
Projects must be delivered to an agreed timeline against set KPIs.
Sales Support Administrator tasks will include:
* Communicating with merchants by phone and email to register them to the scheme and complete first stage online registration
* Supporting merchants with onboarding and any system queries
* Ongoing merchant support to ensure they are maximising the potential of the software, including offering system upgrades and extensions (commission payable on upgrades sold).
* Full training on our systems will be given.
In addition, when the business need arises, you will support the wider Sales Team in an administrative capacity:
* Processing orders for new and existing customers
* Preparing and following up quotes
* Maintaining CRM and Order Management systems
* Dealing with general customer queries by phone, email and web chat
Skills and Attributes Required:
* Minimum 2 years experience in a sales or customer service role
* HelpDesk experience and advantage
* Technical aptitude and keen to learn about new technologies and solutions
* Customer service, problem-solving and analytical skills
* Clear and persuasive communicator
* Ability to build rapport with people of all backgrounds
* Excellent attention to detail
* Self-motivated, able to work under your own initiative
* Honest and trustworthy
* Organised & efficient with good time management and ability to prioritise workload
Benefits of the Sales Support Administrator role:
?? Uncapped performance bonus
?? Sales commission
?? 28 days holiday per year including all bank holidays
?? Full, on the job training
?? Personal training and development plan supported by an online platform
?? The opportunity for career progression and internal promotions
?? Discount vouchers for online and high street retailers including cinema and restaurants
?? Cash health plan
?? Company pension
?? Casual dress code
?? Relaxed environment with breakout area and free refreshments
If you think you're exactly what we are looking for then this sounds like the perfect job for you then we'd love to hear from you!
Please apply with your latest CV along with a covering letter explaining why you feel you are suited to the role, your availability and your salary expectations.
Reward-It is the sister company of ID Card Centre, a leading reseller and distributor of identity and access control products and solutions