IT Operations Support Engineer

Recruiter
Optivo
Location
Sittingbourne
Salary
Competitive
Posted
14 Jan 2022
Closes
11 Feb 2022
Sectors
IT, IT Support
Contract Type
Permanent
Hours
Full Time

What you'll do

An exciting opportunity has arisen to join our IT Department as an IT Operations Support Engineer in a close, agile, and motivated team.

How you will make an impact

As an IT Operations Support Engineer, you will be responsible for providing support across all internal operational systems and infrastructure to ensure safe and efficient operations. This role will include providing day-to-day support, maintenance, and troubleshooting, as well as managing other IT Operations tasks such as patch management, hardware, and software maintenance. You'll also provide project support, installation, upgrades, and implementation of new technologies.

How you will add value

  • Provide escalation assistance.
  • Perform administration of all IT Operations - configuration, maintenance, security, backups, disaster recovery and incident response.
  • Maintain strong relationships between colleagues, teams, and the business.
  • Create technical documentation and KBA's detailing IT Operational systems and processes.
  • Contribute to new ideas, technologies, and ways of working.

About You

  • Hands-on experience of virtual environments, enterprise level storage systems, server hardware and software.
  • Proven operational knowledge of Windows Server and operating systems including SQL, IIS, Active Directory and Citrix.
  • Sound knowledge and experience of 'Cloud' based services like Azure backup, disaster recovery and Office 365.
  • Excellent knowledge of system security, backup, disaster recovery systems and processes.
  • Solid understanding of network technologies, routers, and firewalls.
  • Brilliant incident and problem management skills.
  • A tenacious approach to problem solving complex issues as a team player and using your own initiative.
  • First-class attention to detail, verbal, and written communication skills.
  • Ability to effectively work under pressure using time management and prioritisation skills.
  • Customer Focused, One Team, Respect and Enthusiasm are our core values. These cannot be achieved successfully without a diverse and inclusive team.

The role is based in Sittingbourne, Kent with flexibility of hybrid working. You must hold a valid, full UK driving license as attendance to site/s maybe required.

What's in it for you

  • Pension
  • Life assurance
  • Healthcare cash plan
  • Eyecare & dental
  • Birthday leave
  • Retailers discounts
  • Cycle to work
  • Buy & sell annual leave
  • Season ticket loan
  • In-house academy & career development
  • Flexible working

Inclusion and Diversity
At Optivo we work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it's about celebrating differences of thought, opinion, experience and perspective of each individual. We're all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.

Closing date: Sunday 13th February 2022.