Customer Service Assistant - EX5 1DR

14 Jan 2022
17 Jan 2022
Contract Type
Full Time
Job Description
Looking to start your career or maybe change it, do you have a thirst for learning, enjoy meeting new people and working in a team, then we have the opportunity for you, ACustomer Service Assistant for one of Britain's Top Employers - sound good - keep reading !

We are CCF, a nationwide distributor of insulation and interior building products to the UK construction industry, we are also part of the well known Travis Perkins Group and this opportunity is based at our brilliant new premises on the Hill Barton Business Park. We are a fabulous friendly team of 11 and have created a fun and professional atmosphere in an open planned office, so plenty of support around you at all times.

Our working hours also offer a great work life balance - most of our customers choose to enjoy their weekends and bank holidays which means you can too! Our Standard opening hours are 8am - 5pm

What's in it for you?

A competitive salary
22 days holiday plus bank holiday
What we call an "All colleague bonus"
Great discounts across the Travis Perkins Group businesses, including Toolstation
We also have a number of online discounts at leading retailers from theme parks to eating out and cinemas.
Being Customer Service Assistant gives you a fantastic opportunity to showcase your skills and experience. You'll join our industry-leading apprenticeship programme, enabling you to build the necessary skills and knowledge to be the best you can and to set you up for future success.

Does this sound like you?
We are looking for enthusiastic, ambitious and driven individuals that want to build a career with us, no qualifications needed, just a really great attitude! This is an Apprentice program which is all about bringing in individuals at entry level to support, coach and train for them to flourish and become potential future leaders within our Group - yes, we really are looking for future leaders!

What will I be doing?
Our CCF Pursuit of Better Certificate is a 12 month Apprenticeship that will give you the tools to be successful in your role and offer you a career. Over the length of your apprenticeship programme, you'll explore:

Our safety culture within branch
The products we sell and the services we provide
What makes us different and keeps us as the number one choice for our valued customer base
Our Apprenticeships are focused on your development and factor study time into your working week, so you can achieve your qualification without affecting your work-life balance.
We will provide you with a fantastic support network through;

1:1 coaching, mentoring and technical and skills training to enable you to progress your career with us.
Along the way, our experienced team will provide you with plenty of support to ensure you get the best out of your Apprenticeship.
And it doesn't have to end here, as we have a suite of Apprenticeship programmes that can support you to continue to develop your career with us, all the way up to the Boardroom.

What's the day-to-day like?
No two days are the same in branch, but ultimately you'll:

Be using your new learnt knowledge of our products to assist with enquiries, provide product information, prepare quotes and help each customer with their purchase
Build relationships with customers over the counter and on the phone by taking orders, providing quotes, offering possible solutions and relatable products
Likely get to know our customers on a first-name basis, so being friendly and engaging is key

What you waiting for - apply today - for an immediate interview.

We're driving to become a truly inclusive employer. We want everyone to be at their best and it's our ambition that everyone within our Group feels safe, welcome and confident to be their authentic selves.

You be you, it makes us, us.