Service and Repair Manager
The Opportunity: Head of Service & Repair position; we are seeking an experienced Service & Repair Manager to lead the Service & Repair department at our Exeter-based manufacturing facility. The ideal candidate will have a strong management background and the ability to develop and maintain strong, positive relationships with customers and third-party suppliers. Essential to have an electronics fault finding and repair skills experience working in a busy Service & Repair environment, (HNC/HND Electronic qualification desirable).
Hours are 37.5 hours per week (9.00am - 5.00pm Monday - Friday) and salary is circa of GBP33-36k depending on skills and experience
Responsibilities:
To Repair all product lines following repair and manufacturing procedures.
To ensure all products meet the defined quality standards.
To deliver a quick turnaround repair process.
To co-ordinate goods-in & dispatch of 3rd party repairs.
To communicate with 3rd party suppliers.
To assist in the reduction of repairs costs and lead times.
To facilitate the feedback of all faults found to relevant parties in a timely manner.
To promote an environmentally protective and Health & Safety conscious work environment.
To assist the business by identifying cost reductions across all product lines.
To achieve departmental goals and key performance indicator measures.
To lead and develop the Service & Repair team
To actively participate in 5S/workplace organization and Lean activities.
To ensure procedures are followed at all times and amendments are implemented where appropriate
To continually improve quality of manufactured & repaired products.
To ensure that Customer requirements are met at all times.
Experience & Skills
Team leader or management experience
Experience in an electro-mechanical manufacturing environment.
Lean Techniques - 5S/workplace organization.
Customer focused.
Written and verbal Customer communications skills.
PC Literate.
Awareness of Lean techniques.
Experience in fault finding to component level.
Experience in volume & pace, quick turnaround busy working environment.
Qualifications
HNC/HND Electronic qualification desirable.
Lean qualification.
All candidates should be made aware prior to interview that if successful, they will be subject to security vetting checks in line with industry standards (BS7858:2012). This includes a credit history check (to check for any financial sanctions i.e., active CCJ's or other penalty), 5-year employment history check, terrorism check, Disclosure Scotland check and two-character references. Any aspect of the vetting which is not satisfactory will result in their employment offer being withdrawn. Candidates should not be referred to us who knowingly will not pass our security vetting checks.
Our extensive Staff benefits include: -
Holidays 25 days per year plus bank holidays.
We usually have a shut down between Christmas and the New Year, so 2 - 3 days holiday must be kept back for this period, but it does enable everyone to have a good family break together.
Holidays run from January - December and are calculated on a pro-rata basis when joining for the first year.
We can take 5 Fridays which count as a half day holiday entitlement a year, i.e., to book a week off only counts as 4.5 days rather than 5, making our holiday go a bit further.
Sickness pay (linked to length of service).
Healthcare Scheme - Bupa.
Dental Health Care Scheme.
Pension Scheme, contributions are 5% employee & 3% employer (over the next 2 years the employer contribution will increase from 3% to 5 %)
Life Cover.
Attendance / Team Bonus (GBP50 attendance bonus if not off sick each full quarter worked).
Purchase branded discounts.
Eye Test policy & discounts if eligible for VDU usage.
Childcare Voucher Scheme.
University - a few courses are mandatory for everyone, and there is an extensive range of different courses which employees can work through as they wish.
Training and Development related to your role.
Annual OPR (appraisal process) with quarterly reviews.
Annual Salary Review - linked to OPR process.
Long Service Awards - GBP50 for every 5 years Long Service. We have several very Long-Term Service employees with us, currently ranging up to 45 years!
Thankyou Awards & Win Awards - All employees can nominate individuals or teams who go above and beyond their normal daily duties, recognising employee's performance, and often come with a financial award.
Quality ISO 9001/2015 & EHS ISO 1401/2015 accredited
Workplace - Fantastic communication tool, like Facebook but just for employees across the world.
Finder's Fee if you recommend a candidate who secures a vacancy with us.
Employee Assistance Program which is available to all employees for support and advice on mental health, financial issues or almost anything else; this is facilitated by a third party and is totally confidential.
Wellbeing, Site Events & Stanley Gives Back (charitable supporting events) - we usually have a range of fun activities we do throughout the year, from Charity Office Quizzes, Cake Sales, Colour Runs, giving everyone the opportunity to join in and socialise both inside and outside of work while supporting some very worthy charities, etc. Please note due to COVID-19 impact, we have not been able to do several Stanley Gives Back and Site Events in our usual way, however we have been able to promote events such as Brew Monday on site and virtually for those working from home.
Work wear supplied where appropriate.
Free car parking on company premises, and due to the location of the site on the trading estate, it is easy access from the main routes
Hours are 37.5 hours per week (9.00am - 5.00pm Monday - Friday) and salary is circa of GBP33-36k depending on skills and experience
Responsibilities:
To Repair all product lines following repair and manufacturing procedures.
To ensure all products meet the defined quality standards.
To deliver a quick turnaround repair process.
To co-ordinate goods-in & dispatch of 3rd party repairs.
To communicate with 3rd party suppliers.
To assist in the reduction of repairs costs and lead times.
To facilitate the feedback of all faults found to relevant parties in a timely manner.
To promote an environmentally protective and Health & Safety conscious work environment.
To assist the business by identifying cost reductions across all product lines.
To achieve departmental goals and key performance indicator measures.
To lead and develop the Service & Repair team
To actively participate in 5S/workplace organization and Lean activities.
To ensure procedures are followed at all times and amendments are implemented where appropriate
To continually improve quality of manufactured & repaired products.
To ensure that Customer requirements are met at all times.
Experience & Skills
Team leader or management experience
Experience in an electro-mechanical manufacturing environment.
Lean Techniques - 5S/workplace organization.
Customer focused.
Written and verbal Customer communications skills.
PC Literate.
Awareness of Lean techniques.
Experience in fault finding to component level.
Experience in volume & pace, quick turnaround busy working environment.
Qualifications
HNC/HND Electronic qualification desirable.
Lean qualification.
All candidates should be made aware prior to interview that if successful, they will be subject to security vetting checks in line with industry standards (BS7858:2012). This includes a credit history check (to check for any financial sanctions i.e., active CCJ's or other penalty), 5-year employment history check, terrorism check, Disclosure Scotland check and two-character references. Any aspect of the vetting which is not satisfactory will result in their employment offer being withdrawn. Candidates should not be referred to us who knowingly will not pass our security vetting checks.
Our extensive Staff benefits include: -
Holidays 25 days per year plus bank holidays.
We usually have a shut down between Christmas and the New Year, so 2 - 3 days holiday must be kept back for this period, but it does enable everyone to have a good family break together.
Holidays run from January - December and are calculated on a pro-rata basis when joining for the first year.
We can take 5 Fridays which count as a half day holiday entitlement a year, i.e., to book a week off only counts as 4.5 days rather than 5, making our holiday go a bit further.
Sickness pay (linked to length of service).
Healthcare Scheme - Bupa.
Dental Health Care Scheme.
Pension Scheme, contributions are 5% employee & 3% employer (over the next 2 years the employer contribution will increase from 3% to 5 %)
Life Cover.
Attendance / Team Bonus (GBP50 attendance bonus if not off sick each full quarter worked).
Purchase branded discounts.
Eye Test policy & discounts if eligible for VDU usage.
Childcare Voucher Scheme.
University - a few courses are mandatory for everyone, and there is an extensive range of different courses which employees can work through as they wish.
Training and Development related to your role.
Annual OPR (appraisal process) with quarterly reviews.
Annual Salary Review - linked to OPR process.
Long Service Awards - GBP50 for every 5 years Long Service. We have several very Long-Term Service employees with us, currently ranging up to 45 years!
Thankyou Awards & Win Awards - All employees can nominate individuals or teams who go above and beyond their normal daily duties, recognising employee's performance, and often come with a financial award.
Quality ISO 9001/2015 & EHS ISO 1401/2015 accredited
Workplace - Fantastic communication tool, like Facebook but just for employees across the world.
Finder's Fee if you recommend a candidate who secures a vacancy with us.
Employee Assistance Program which is available to all employees for support and advice on mental health, financial issues or almost anything else; this is facilitated by a third party and is totally confidential.
Wellbeing, Site Events & Stanley Gives Back (charitable supporting events) - we usually have a range of fun activities we do throughout the year, from Charity Office Quizzes, Cake Sales, Colour Runs, giving everyone the opportunity to join in and socialise both inside and outside of work while supporting some very worthy charities, etc. Please note due to COVID-19 impact, we have not been able to do several Stanley Gives Back and Site Events in our usual way, however we have been able to promote events such as Brew Monday on site and virtually for those working from home.
Work wear supplied where appropriate.
Free car parking on company premises, and due to the location of the site on the trading estate, it is easy access from the main routes