End Point Assessment Delivery Officer
- Recruiter
- AIM
- Location
- Derby, Derbyshire
- Salary
- £20,000-£22,500 plus benefits
- Posted
- 13 Jan 2022
- Closes
- 10 Feb 2022
- Sectors
- Customer Service & Call Centre, Customer Service Advisor, Education & Teaching, Further Education
- Contract Type
- Permanent
- Hours
- Full Time
Hours per week: 37 (Full-time)
Location: Office based (Pride Park, Derby) with homeworking/hybrid options - to discuss at interview stage
Salary: £20,000 - £22,500
- Do you have a passion for customer service?
- Are you enthusiastic, energetic, and willing to learn in a busy and fast-paced environment?
- Do you want to work within a fun team, passionate about delivering end point assessments with integrity?
AIM supports the growth in the end-point assessment (EPA) of apprenticeship standards, delivery of high-quality EPA, working in partnership with major employers across sectors. We are currently focusing our work on the creative and cultural industries. We are seeking to recruit EPA delivery officers who are passionate about delivering exceptional customer service and great at building strong relationships with employers and training providers.
The Role: EPA delivery officer
- Responsible for coordinating the delivery of End Point Assessments for a portfolio of training providers
- Schedules assessments, plans in the assessors and completes the required administrative processes and paperwork. Attention to detail and the ability to organise your own work is essential
- Is our first point of contact with our apprentices, employers and training providers, therefore they need to be able to demonstrate their people skills and communication both verbally and in writing
- Works as part of a busy, fast-paced team of EPA delivery officers
What is EPA?
Government legislation requires that all apprenticeships must contain an end-point assessment which is delivered by an external assessor, independent of the on-programme training provider. AIM is an independent assessor or end-point assessment organisation (EPAO).
An EPA is an assessment of the knowledge, skills and behaviours learnt throughout an apprenticeship to ensure an apprentice is fully competent in the relevant occupational standards set by industry.
More information on end-point assessment can be found on our website.
About AIM
AIM Qualifications and Assessment Group is a leading international organisation offering nationally regulated qualifications and end-point assessments which meet the needs of learners, employers, and providers.
These include:
- Vocational qualifications
- End-point assessments (EPA) – apprenticeship standards
- Access to Higher Education diplomas
- English as a second language (ESOL)
- E-learning packages
Our wide range of regulated vocational qualifications fully support the development and up-skilling of any workforce of any age. Our subject specialists work with the education sector, employers, industry, and training providers across a range of backgrounds, sizes and settings ensuring our qualifications meet the needs of learners today.
We are passionate about what we do and about our organisation and we pride ourselves in providing a friendly professional service to enable a better future for all our learners.
Getting this right requires an amazing team of customer experience professionals, and that’s where you come in. Joining a dedicated team, you’ll be responsible for providing excellent customer service and support to our EPA delivery team.
Our benefits
- 26 days annual leave plus bank holidays and Christmas break
- Flexible working, home-based or office (or both)
- Pension Scheme
- Employee assistance programme
- Staff away days and social events
Working at AIM
AIM is growing and looking ahead to the future. We know that great businesses are powered by happy colleagues who feel invested in the company they work for.
Our people are curious and creative colleagues that anchor us to our foundations and help achieve our charitable objectives for learning – all kinds of learning for all kinds of people.
Whether at home, in the classroom or in the workplace, learning is the key to improving our chances in life.
We believe in the positive power of education
Our values
As well as providing a fun and inspiring workplace, over the years we have defined clear values that inform everything we do, ensuring all our teams are striving to be world class, constantly innovating and inspiring positivity in their colleagues.
Our superhero values make us stand out from the crowd:
- be a natural researcher
- your ego will be your lowest priority
- consistently inspire everyone else
- you are all about efficiency
- you happily assume any role at any time
- you solve problems before they become disasters
- you can advocate effectively
- you believe honesty is the best policy
- you come to work because you want to, not have to
If you are interested in this role, we would love to hear from you. If you would like to apply, please click on apply and complete the application form, uploading a copy of your CV.