Customer Service Officer / Administrator - Housing

Platform Housing Group
£8,747 Per Annum
12 Jan 2022
28 Jan 2022
Contract Type
Part Time

Customer Service Officer / Administrator

£8,747 Per Annum


Permanent, Part Time working 16 hours a week


Are you a people person? 


We have a fantastic opportunity for customer focused individuals with a can-do attitude to join our Retirement Village Specialist Housing Team at Rose Garden Village, Hereford. Working 16 hours per week each as part of a job share, you will be working to make a real difference in our resident’s lives, providing a tailored and individual service to concerns and queries.  


Putting people first is key to this role, working with our residents, care partners and internal teams to resolve queries and provide thoughtful customer experiences for both our residents and members of the public, acting as the first point of contact for Rose Garden Village. 


Working closely with the Village Manager you will provide administrative support in the day to day running of services and be responsible for cash floats, banking, and invoices. You will take minutes and ensure regular and up to date communications with both residents and care providers. You will work with both internal staff and external contractors on site and work in liaison with the onsite care provider where appropriate to maintain their records and service provision. 


This role is perfect for people with a “Can-do” attitude, attention to detail and enjoy putting customer needs first.  


We want somebody who: 

  • Can build relationships and channels of communication with our residents and provide a people oriented and tailored customer service, working alongside the wider team and support services.
  • Has experience in setting up, administering systems, and improving processes with a working knowledge of Word and Excel. Flexible in your approach to meet the needs of the village.
  • Works well as part of a team. Teamwork is key to what we do at Rose Garden, you will be supported by an amazing team and have the opportunity for training and personal development within your role.



A Basic DBS Check will be carried out prior to starting employment  


If this sounds like the place for you then we’d love to hear from you. 


Please note: Formal interviews for this role will take place at Rose Garden Villages, Hereford


The Company

Join us and find your purpose at Platform!


Working with us is more than just a job, you will be joining an amazing organisation that values you and your contribution, and where you can truly make a difference and change people’s lives.


You will join the largest social housing association in the Midlands. We're much more than just houses; we build homes, strong communities, and make a real and positive difference to the lives of our customers.


We recognise the unique and individual needs of people, so if you are interested in this role but would like to explore a different way of working to the standard Monday to Friday, 9-5 approach, then please highlight this on your application or discuss it with us at the interview stage.  After all, we want to attract the best people to work for us and we know that one size does not fit all.


Platform is a great place to work, we offer lots of opportunities for you to get involved, share ideas and shape what we do - from networking groups through to fun community and social events.  This is an exciting time to join us, that will provide you with real exposure to the wider dynamics of a truly modern housing association that will play a major part in delivering our 5-year corporate strategy.


If we receive a high number of applications, this vacancy may expire prior to the closing date. Please apply early to avoid disappointment.


Platform Housing Group are committed to building a healthy, vibrant and inclusive organisation that treats people with respect and creates opportunities for all.