Helpline Adviser

Location
Exminster, Exeter
Salary
17,674.29
Posted
12 Jan 2022
Closes
09 Feb 2022
Contract Type
Temporary

Job Title:                  Helpline Adviser

 

Employer:                Devon Carers, Westbank Community Health and Care

 

Salary:                      £17,674.29 (FTE)

 

Contract:                 This is a fixed-term contract to 30th April 2023

 

Location:                  Exminster; currently homeworking following an induction period of 6 weeks

 

Hours:                      Full and part time hours available

 

About us:

Are you an enthusiastic individual looking to work for an award-winning organisation that makes a real difference to the lives of others?

We are looking for an eager and experienced person to join our busy and friendly, Contact Centre team.


Devon Carers is a service delivered by Westbank and is one of the largest and most successful carer’s services in the UK, providing information and support to over 22,000 unpaid carers of all ages. Westbank is a well-established charity based in Exminster that aims to promote and improve the health and wellbeing of people in the local community, across Devon and beyond. 

We employ local staff to deliver the work of Devon Carers, across Devon, as part of an integrated service.

For more information about Devon Carers, please see our website - https://devoncarers.org.uk/

The Role:

This is a varied role engaging and responding to carers needs, by providing support through various methods of contact including, telephone, email, and webchat, in a non-pressurised environment.

Day to day responsibilities:

  • Helping carers to access our services
  • Inputting data onto our database
  • Making and responding to phone or electronic enquiries
  • Signposting and/or referring carers for an assessment of their needs
  • Providing cover for colleagues

About You

To be considered you will need:

  • Excellent communication skills, with an empathetic/understanding approach to carers and their needs;
  • Sound knowledge of the Data Protection Act and GDPR;
  • Experience of working in a call centre would be desirable;
  • Good IT knowledge, with the ability to confidently use MS Office packages, and in-house databases;
  • Experience of effectively working within a team;
  • Flexible approach to working hours/days (due to the occasional Saturday working);
  • To be reliable and punctual in all aspects of your work.

To apply

Please send us your current CV and a covering letter outlining how you meet the personal qualities and experience required, as detailed above.

An Enhanced DBS Check is required for this role

Apply for Helpline Adviser

Already uploaded your CV? Sign in to apply instantly

Apply

Upload from your computer

Or import from cloud storage

Your CV must be a .doc, .pdf, .docx, .rtf, and no bigger than 1MB


4000 characters left

When you apply for a job we will send your application to the named recruiter, who may contact you. By applying for a job listed on Fish4.co.uk you agree to our terms and conditions and privacy notice. You should never be required to provide bank account details. If you are, please email us.