IT Support Technician

Cambridge, Cambridgeshire
11 Jan 2022
30 Jan 2022
Contract Type
Full Time

IT Support Technician (Fixed Term)

Note: The official title for this role is Systems Support Technician

Clinical School Computing Service



The Department

The Clinical School Computing Service (CSCS) is a specialist IT department that provides IT services & support to over 3,000 staff and students at University of Cambridge Biomedical Campus and other sites that subscribe to our services, both remotely and in person. We are one of the largest IT providers in the University of Cambridge with 39 staff, providing excellent opportunities to work with professional tools and enterprise systems.

The Vacancies

Due to staff progression, we now have vacancy for 1 x IT Support Technicians to join the team, as a 13-month fixed term contract.

The Role

The role sits within the Systems Support team, whose responsibilities include:

  • Gathering requirements and provisioning/upgrading devices and customer configuration, using CSCS client/device management tools.
  • Delivering device handovers, as well as offering guidance and individual training to customers on getting the best from their IT services.
  • Support for the high-quality audio-visual systems within the Clinical School.
  • Providing 2nd line IT support for devices, including their connectivity, hardware, and software.

The Person

You must be interested in working as part of a collaborative team, providing quality support in a complex but interesting environment.

To be successful, you should:

  • Have excellent customer service skills
  • Be able to manage your priorities, time, and workload effectively.
  • Have excellent troubleshooting skills with regards to Windows (although having MacOS and/or Linux would be a bonus), Active Directory, Office/Microsoft 365.
  • Have experience in providing IT support in a workplace.
  • Have good written and verbal communication skills.
  • Enjoy helping people with their issues or requests and have a positive manner.
  • Have a focus on continuous improvement, in terms of our systems, services and yourself.

Further Details

We provide IT services from Monday to Friday between 8:30am ¿ 5:00pm. The team share the responsibility of providing that support across shifts within that time, working onsite from our office on the Cambridge Biomedical Campus.

We provide excellent opportunities for career development, hybrid working, 33 days annual leave (plus bank holidays), a generous pension scheme and a wide range of competitive benefits and services. Our staff also have access to internal University training, several online learning platforms as well as an allowance for external training courses.

Informal enquiries about the post may be directed to Philippa Hewett at

Please click 'Apply'

The closing date for applications for this role is 30th January 2022.

Interviews will be held over Teams video call, later stages may include an in person interview.

Please ensure that you outline how you match the criteria for the post and why you are applying for this role on the online application form.

Please include details of your referees, including email address and phone number, one of which must be your most recent line manager.

Please quote reference RY29660 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.