IT Support
- Recruiter
- Confidential
- Location
- Wallingford
- Salary
- 20000.00 - 25000.00 GBP Annual
- Posted
- 11 Jan 2022
- Closes
- 08 Feb 2022
- Sectors
- IT, IT Support
- Contract Type
- Permanent
- Hours
- Full Time
We are looking for an energetic and enthusiastic Technical Support Coordinator to join our clients team, who is responsible for servicing software and services.
The successful candidate will be enthusiastic about technology and thrive under pressure in a busy environment. They will be open to learning a wide range of new skills, have a logical approach to problem-solving with excellent attention to detail.
The Technical Support Coordinator will handle support calls and emails from customers and internal staff, maintain hardware, prepare equipment for on-site delivery. They will report to the Head of Operations.
JOB RESPONSIBILITIES:
Prepare new equipment and run maintenance on existing hardware
Setup and prepare equipment for delivery to events
Provide technical support for our on-site operations, including some weekends, early mornings and evenings
Technical support for our SaaS solutions
Set, maintain and exceed customer service standards
Log all tickets within our CRM and keep up to date as they progress
Progress all outstanding tickets and ensure they are resolved within the relevant time scales
To encourage feedback on services provided and recognise the changing needs of the service, and make recommendations to your line manager for improvements
Attend training to develop relevant knowledge, techniques and skills
Perform any other duties related to the support and delivery of the products, or related third party products, as directed by the management team from time to time.
QUALIFICATIONS:
Excellent communication skills, particularly over the telephone, with the ability to explain issues clearly and simply, both orally and in writing
Although experience in an IT setting is not essential (as full training will be given) an understanding and interest, particularly in software, would be a distinct advantage
Previous experience of face-to-face or telephone-based customer service is desired
Good understanding of technology and how it is applied in business
A high degree of computer literacy and technical competency
PERSONAL CHARACTERISTICS:
Logical and analytical, with a methodical approach to problem-solving
Solution-focused, with ability to prioritise
Accurate, with high attention to detail
Good team player, yet willing to take personal responsibility for issues
Able to follow process and procedures
Have a willingness to learn new systems
Ability to meet deadlines and manage time effectively
Able to be patient, tolerant and problem-solve accordingly
Flexible and hardworking approach, with a can-do attitude
A passion for success and always striving for excellence
Persistent and resilient under pressure, with a good sense of humour
Excellent administrative and organisational skills
Self-motivated, resourceful and keen to learn and share knowledge
Ability to work on own initiative
Enthusiastic, motivated, empathetic and professional
Be honest and act always with integrity
Have a strong customer service mindset
Hold a valid UK driving license
Hold a valid passport
The successful candidate will be enthusiastic about technology and thrive under pressure in a busy environment. They will be open to learning a wide range of new skills, have a logical approach to problem-solving with excellent attention to detail.
The Technical Support Coordinator will handle support calls and emails from customers and internal staff, maintain hardware, prepare equipment for on-site delivery. They will report to the Head of Operations.
JOB RESPONSIBILITIES:
Prepare new equipment and run maintenance on existing hardware
Setup and prepare equipment for delivery to events
Provide technical support for our on-site operations, including some weekends, early mornings and evenings
Technical support for our SaaS solutions
Set, maintain and exceed customer service standards
Log all tickets within our CRM and keep up to date as they progress
Progress all outstanding tickets and ensure they are resolved within the relevant time scales
To encourage feedback on services provided and recognise the changing needs of the service, and make recommendations to your line manager for improvements
Attend training to develop relevant knowledge, techniques and skills
Perform any other duties related to the support and delivery of the products, or related third party products, as directed by the management team from time to time.
QUALIFICATIONS:
Excellent communication skills, particularly over the telephone, with the ability to explain issues clearly and simply, both orally and in writing
Although experience in an IT setting is not essential (as full training will be given) an understanding and interest, particularly in software, would be a distinct advantage
Previous experience of face-to-face or telephone-based customer service is desired
Good understanding of technology and how it is applied in business
A high degree of computer literacy and technical competency
PERSONAL CHARACTERISTICS:
Logical and analytical, with a methodical approach to problem-solving
Solution-focused, with ability to prioritise
Accurate, with high attention to detail
Good team player, yet willing to take personal responsibility for issues
Able to follow process and procedures
Have a willingness to learn new systems
Ability to meet deadlines and manage time effectively
Able to be patient, tolerant and problem-solve accordingly
Flexible and hardworking approach, with a can-do attitude
A passion for success and always striving for excellence
Persistent and resilient under pressure, with a good sense of humour
Excellent administrative and organisational skills
Self-motivated, resourceful and keen to learn and share knowledge
Ability to work on own initiative
Enthusiastic, motivated, empathetic and professional
Be honest and act always with integrity
Have a strong customer service mindset
Hold a valid UK driving license
Hold a valid passport