Technical Officer / Customer Service Representative

Cambridge, Cambridgeshire
Competitive salary
10 Jan 2022
07 Feb 2022
Contract Type
Full Time

Technical Officer / Customer Service Representative

Baufritz has been leading the eco-friendly housing market in Europe through its provision of carbon positive homes for several decades. Using timber construction with a purely ecological, healthy living focus, we build homes that combine an unrivalled level of comfort and luxury with an abundance of natural materials and a healthy room climate.

We are looking for a new technical officer / customer service representative for our office in Girton, Cambridge from 2nd February 2022 to support our busy team.

Your tasks

  • Support project management and logistical management at all project stages
  • Assist contracts management with:
  1. Price negotiations with subcontractors
  2. Adjusting and implementing tender documents
  3. Networking to find new partner companies and material suppliers
  • Administrate technical data using internal software systems
  • Coordinate deliveries, resources, materials etc. with Baufritz GmbH, Germany
  • Deal with customer service enquiries in professional and polite manner (communication with clients, ordering and sending samples to clients, preparing health and safety file, service enquiries, maintenance agreement etc.)
  • Correspond with suppliers, partner companies and the UK authorities
  • Process site orders (crane, scaffold, skip, transport tool box, welfare unit, toilet, dehumidifies, final cleaning)
  • Manage import/export process and documentation
  • Assist in management of technical storage
  • Support improvement of internal technical processes
  • Manage travel arrangements for the UK and German employees (booking flights, hotels, taxi, planning routes, etc.)

What we offer

  • Full-time contract with a fixed competitive salary
  • Working on exciting building projects with latest technology at a family friendly and award winning company
  • Working with natural and sustainable products
  • Specific training on the Baufritz building system in UK
  • Flat hierarchy and company events

Essential skills and experience required

  • At least three years of prior experience of working in a customer support role in a construction company
  • Passion for excellent customer service, great communication (verbal and written) and excellent people skills
  • Currently live in the UK or ready to relocate from the EU
  • A positive, can-do attitude
  • Very good communication skills, good level of written and spoken English and German
  • Valid UK or EU driving licence

If you have any questions about the position, please get in touch with: Baufritz (UK) Ltd, Oakington Rd Girton, Cambridge CB3 0QH, Oliver Rehm,, +44 (0) 1223 235632