Technical Officer / Customer Service Representative
- Recruiter
- BAUFRITZ
- Location
- Cambridge, Cambridgeshire
- Salary
- Competitive salary
- Posted
- 10 Jan 2022
- Closes
- 07 Feb 2022
- Sectors
- Customer Service & Call Centre
- Contract Type
- Permanent
- Hours
- Full Time
Technical Officer / Customer Service Representative
Baufritz has been leading the eco-friendly housing market in Europe through its provision of carbon positive homes for several decades. Using timber construction with a purely ecological, healthy living focus, we build homes that combine an unrivalled level of comfort and luxury with an abundance of natural materials and a healthy room climate.
We are looking for a new technical officer / customer service representative for our office in Girton, Cambridge from 2nd February 2022 to support our busy team.
Your tasks
- Support project management and logistical management at all project stages
- Assist contracts management with:
- Price negotiations with subcontractors
- Adjusting and implementing tender documents
- Networking to find new partner companies and material suppliers
- Administrate technical data using internal software systems
- Coordinate deliveries, resources, materials etc. with Baufritz GmbH, Germany
- Deal with customer service enquiries in professional and polite manner (communication with clients, ordering and sending samples to clients, preparing health and safety file, service enquiries, maintenance agreement etc.)
- Correspond with suppliers, partner companies and the UK authorities
- Process site orders (crane, scaffold, skip, transport tool box, welfare unit, toilet, dehumidifies, final cleaning)
- Manage import/export process and documentation
- Assist in management of technical storage
- Support improvement of internal technical processes
- Manage travel arrangements for the UK and German employees (booking flights, hotels, taxi, planning routes, etc.)
What we offer
- Full-time contract with a fixed competitive salary
- Working on exciting building projects with latest technology at a family friendly and award winning company
- Working with natural and sustainable products
- Specific training on the Baufritz building system in UK
- Flat hierarchy and company events
Essential skills and experience required
- At least three years of prior experience of working in a customer support role in a construction company
- Passion for excellent customer service, great communication (verbal and written) and excellent people skills
- Currently live in the UK or ready to relocate from the EU
- A positive, can-do attitude
- Very good communication skills, good level of written and spoken English and German
- Valid UK or EU driving licence
If you have any questions about the position, please get in touch with: Baufritz (UK) Ltd, Oakington Rd Girton, Cambridge CB3 0QH, Oliver Rehm, personal@baufritz.de, +44 (0) 1223 235632