Customer Services Assistant - Conveyancing

10 Jan 2022
07 Feb 2022
Contract Type
Full Time
Our client has a permanent vacancy for a Customer Services Assistant to work in their Conveyancing Team.

You will assist the New Business Conveyancer with tasks with a view to taking on more responsibility in this area as you develop in the role.

The role

1. Taking telephone calls and instructions on new enquiries

2. Opening new conveyancing files to include sending initial letters to client, third parties and obtaining money on account

3. Keeping and updating client database / case management system

4. Undertaking anti-money laundering searches and completing compliance documentation accordingly

5. General administration duties such as filing, scanning, sending faxes, emails, closing files etc.

6. Undertaking searches (training will be provided)

7. Preparation of Contracts (once experience has been gained)

8. Completion of accounts paperwork for monies received and monies out

9. Assisting the Department generally with administrative tasks and telephone messages.

10. Opportunity for progression for the right candidate

You do not need to have a background in conveyancing work as training will be provided. You will need to be self-motivated and will have a confident telephone manner and be able to deal with incoming calls from clients and estate agents calmly and efficiently; recognising that often transactions are stressful for clients. You will be confident and capable when meeting clients face to face who drop into the office to collect or deliver paperwork. You will have good organisational and administration skills and be computer literate; familiarity with a word processing package, Outlook, and Excel is essential.

Due to the large number of responses we receive it is not always possible to respond to every application. We will only contact those candidates short-listed for this role. If you have not heard from us within 7 days please assume you have been unsuccessful on this occasion. If you wish to apply for further roles please do so. We will retain your details on file and contact you should a suitable vacancy become available