IT Operations Manager

Expiring today

Location
Bridgwater, Somerset
Salary
£32,348 - £34,858 per annum
Posted
07 Jan 2022
Closes
24 Jan 2022
Contract Type
Permanent
Hours
Full Time

IT Operations Manager

Salary: £32,348 - £34,858 per annum

Location: Bridgwater Campus

The IT Operations Manager leads a number of key functions within the IT department that enable the delivery of a high quality service to end users, and to ensure service support and service delivery processes are in place to meet business and customer needs. This position requires that you establish and manage high expectations within the business and drive the IT team to achieve those expectations to a high standard.

Leading all IT daily operational functions, the post-holder will be responsible for ensuring that plans and procedures are in place, that service standards meet Key Performance Indicators, analyse work output with a view to continual service delivery improvements, and is responsible for improving the quality of service.

The post-holder will file regular reports to various areas of the College’s management structure on the performance of the team against agreed service standards and service level agreements, customers’ complaints, and suggestions on how to improve on service delivery.

You will meet regularly with curriculum and service areas to assess areas for improvement within IT service delivery, reviewing and implementing service level agreements. The post holder will also implement processes and procedures to make IT functions more efficient.

You will work with end-users to understand their needs and use your resourcefulness to enable you to identify the appropriate technical innovation to streamline business processes and be a driving force in the College’s digital transformation strategy. You will have a good knowledge of IT and strong people management and leadership skills, as well as good communication skills.

To check out some of the many benefits of working for Bridgwater & Taunton College and to view application details, please click 'Apply'

Application closing date: 12 Midnight, Monday 24 January 2022

Interview date: Thursday 3 February 2022