Customer Service Representative
- Recruiter
- Teleperformance
- Location
- Glasgow
- Salary
- 18525.00 GBP Annual
- Posted
- 05 Jan 2022
- Closes
- 01 Feb 2022
- Sectors
- Customer Service & Call Centre
- Contract Type
- Permanent
- Hours
- Full Time
Overview:
Teleperformance ranked 25 in the Fortune World's Best WorkplacesTM in 2021!
Each Interaction Matters
Benefits of being a Customer Service Representative
On-line recruitment process, with potential job offer within 24 hours and fully paid training
28 days' holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary
Lifestyle Benefits programme - featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy.
Refer & Earn Scheme - earn up to GBP900 for referring a friend to work for TP! And GBP300 for your friend too!
Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days' year and our Interactive Health and Wellbeing Hub
Life Assurance Cover & Pension Scheme
Length of Service and monthly recognition awards
Opportunities for career development and progression
Skills needed to be a Customer Service Representative
We are looking for the following skills and attributes:
Strong verbal and written skills with the ability to show attention to detail
Ability to establish collaborative customer relationships in a fast-paced environment.
A good attitude and the ability to interact with lots of different people.
Professional and friendly telephone manner
Customer Service experience
Experience of working in a target driven environment to a high standard.
PC skills, and the ability to navigate multiple systems competently, with ease.
A good consistent typing speed
Take ownership of situations with positivity, resilience, and a dedicated approach to providing service excellence.
Able to work within a fast paced, engaging environment
Job Overview
Start Date: Start dates in February and March
Salary: GBP18,525 per annum (GBP9.50 per hour)
Location: Work from home
Shifts: Full time 37.5 hours per week, full flexibility required Monday to Friday 8am to 6pm and every other Saturday 8am - 2pm.
Training Duration: 10 weeks
Contract: Permanent
Teleperformance are currently recruiting for Customer Service Representatives to deliver first contact resolution and act as a brand ambassador at all times to the customers of a leading energy supplier with an exceptional reputation in their industry.
Day to day responsibilities of the Customer Service Representative
You will play a pivotal role in retaining and building upon our existing customer base, taking ownership for customer enquiries and using initiative to provide an exceptional resolution at first point of contact
Form emotional connections with customers in order to understand their individual needs and handle objections to promote relevant products and services
Working in a fast paced targeted environment you will strive to contribute to the team performance whilst seeking to exceed individual objectives
Adhere to the leading energy supplier's policies, procedures and employee rules at all times.
Ensure that company, regulatory, compliance and data protection regulations are adhered to at all times
With an hour of rest time (made up of 30 minutes for lunch and 2 x 15 minute breaks) you will always have time to catch up with friends, get something to eat in the town centre, or perhaps grab some fresh air and go for a walk.
Customer Service Representative, Customer Service Representative, Customer Service Representative
Customer Service Advisor, Customer Service Advisor, Customer Service Advisor, Customer Service Advisor, Customer Service Advisor
Teleperformance ranked 25 in the Fortune World's Best WorkplacesTM in 2021!
Each Interaction Matters
Benefits of being a Customer Service Representative
On-line recruitment process, with potential job offer within 24 hours and fully paid training
28 days' holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary
Lifestyle Benefits programme - featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy.
Refer & Earn Scheme - earn up to GBP900 for referring a friend to work for TP! And GBP300 for your friend too!
Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days' year and our Interactive Health and Wellbeing Hub
Life Assurance Cover & Pension Scheme
Length of Service and monthly recognition awards
Opportunities for career development and progression
Skills needed to be a Customer Service Representative
We are looking for the following skills and attributes:
Strong verbal and written skills with the ability to show attention to detail
Ability to establish collaborative customer relationships in a fast-paced environment.
A good attitude and the ability to interact with lots of different people.
Professional and friendly telephone manner
Customer Service experience
Experience of working in a target driven environment to a high standard.
PC skills, and the ability to navigate multiple systems competently, with ease.
A good consistent typing speed
Take ownership of situations with positivity, resilience, and a dedicated approach to providing service excellence.
Able to work within a fast paced, engaging environment
Job Overview
Start Date: Start dates in February and March
Salary: GBP18,525 per annum (GBP9.50 per hour)
Location: Work from home
Shifts: Full time 37.5 hours per week, full flexibility required Monday to Friday 8am to 6pm and every other Saturday 8am - 2pm.
Training Duration: 10 weeks
Contract: Permanent
Teleperformance are currently recruiting for Customer Service Representatives to deliver first contact resolution and act as a brand ambassador at all times to the customers of a leading energy supplier with an exceptional reputation in their industry.
Day to day responsibilities of the Customer Service Representative
You will play a pivotal role in retaining and building upon our existing customer base, taking ownership for customer enquiries and using initiative to provide an exceptional resolution at first point of contact
Form emotional connections with customers in order to understand their individual needs and handle objections to promote relevant products and services
Working in a fast paced targeted environment you will strive to contribute to the team performance whilst seeking to exceed individual objectives
Adhere to the leading energy supplier's policies, procedures and employee rules at all times.
Ensure that company, regulatory, compliance and data protection regulations are adhered to at all times
With an hour of rest time (made up of 30 minutes for lunch and 2 x 15 minute breaks) you will always have time to catch up with friends, get something to eat in the town centre, or perhaps grab some fresh air and go for a walk.
Customer Service Representative, Customer Service Representative, Customer Service Representative
Customer Service Advisor, Customer Service Advisor, Customer Service Advisor, Customer Service Advisor, Customer Service Advisor