IT Service Desk Analyst

20000.00 - 22000.00 GBP Annual + Shift Allowance
05 Jan 2022
02 Feb 2022
Contract Type
Full Time
Service Desk Technician - Stoke-On-Trent - Office based with some work from home

Do you have a genuine interest and enthusiasm for IT?

Do you have brilliant customer service skills?

Do you live in the Stoke-On-Trent area?

Our client is looking for someone who has experience providing 1st line support, dealing with request fulfillment and providing excellent customer care.

You will be...

Handling incoming incidents and requests via telephone and email, including assessment, prioritisation and investigation in line with Incident Management and Request Fulfilment processes.
Providing support for workstation, phone, server and network technologies
Identifying and troubleshooting Server and Network incidents and acting according to departmental processes
You will have...

A background in IT or computer technology with a desire to apply this knowledge in a support services environment.
Excellent communication skills, both written and verbal.
The ability to identify, analyse and troubleshoot problems.
Ideally with some experience of...

Windows desktop and server operating systems.
SQL Server technologies.
Active Directory Domain Services.
Microsoft Office and other workstation software.
Standard networking services and protocols.
Knowledge of ITIL framework.
Send your CV across now to have a confidential conversation and to find out more

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