Customer Service Advisers

North Devon Homes

Customer Service Team Roles

Hours: 37 per week

Contract: Permanent

Based: Barnstaple, North Devon

Customer Service Advisers

Salary: £19,500 - £21,677 pa depending on experience

Customer Service Assistants

Salary: £19,500 pa

As an Adviser within the Customer Care Team you will be the first point of contact for customers, ensuring queries (whether by phone, in person, or in writing) are dealt with in a positive, professional and helpful manner. You will be responsible for resolving issues or effectively signposting customers to specialist teams and partner agencies and giving informed guidance on a variety of North Devon Homes services including estate management, repairs, rent enquiries and other housing related matters.

Assistants will support our customer care team enabling them to deliver first point of contact services for customers ensuring queries (whether by phone, in person, or in writing) are dealt with in a positive, professional and helpful manner.

You will also be responsible for administration and clerical duties for the customer care team and the wider organisation.

To be successful in either of these roles, you must;

• Be a team player
• Have excellent customer service skills
• Be able to respond to changing priorities
• Meet challenging deadlines
• Be self-motivated and pro-active
• Be able to prioritise your own workload and progress new initiatives.

Those seeking job share or part time working are welcome to apply. These are office-based roles.

To apply online or to download the application pack, please visit www.ndh-ltd.co.uk

A Basic DBS check is required for these posts.

Closing date: 10am, Friday 21 January 2022

Interviews dates: 26, 27, 28 January 2022

Please note - applications must include a CV and a supporting statement. If you continue without completing a supporting statement your application will not be considered and your application may not be acknowledged.