Customer Service Advisor

21469.00 - 23029.00 GBP Annual
03 Jan 2022
31 Jan 2022
Contract Type
Full Time
We're recruiting for Awesome Customer Service Advisors in Corby/Working from Home.
North American Shift -
13:45 - 22:00pm - GBP22,567 - GBP11.57 p/h
14:00 - 18:00pm - GBP21,469 - GBP11.01 p/h
18:00 - 22:00pm - GBP23,029 - GBP11.81 p/h
Job Purpose
To deliver outstanding and optimal customer service, and to create a positive impression for our well-established client.
Your Duties:
* Handle customer enquires via incoming and outgoing telephone calls, email, fax and, correspondence, including:
* Book Service visits
* Identify and order spare parts and accessories
* Take ownership of customer queries and follow through to completion.
* Provide self-help advice
* Respond rapidly to all inbound customer traffic observing the current Service Level Agreements (SLA's)
* Deliver first-class quality customer service
* Promote products and services with the aim of generating income for the business and improving customer loyalty. This may include the selling of repair plans, extended warranty, and accessories where appropriate.
* Ensure you have the necessary tools and knowledge to perform your role.
* Promote cost-effective use of company resources and equipment.
* Ensure confidentiality and appropriate use of customer information according to data protection
* Adhere to company processes, procedures, policies, and standards
* Maintain effective working relationships
* As a team member, to contribute to the overall success of the team and the company goals by maintaining regular attendance, punctuality, focus and professionalism at all times
Be flexible in your approach to meet the changing needs of the business consistent with training, experience, and contract of employment.
* Maintain tidy work area and report health and safety issues to the Group Health and Safety Manager
* Perform all other duties as reasonably required that are consistent with both training and experience.
Experience, Skills, and Personal Attributes:
* Customer service background
* Telephone communication skills
* Be customer focussed
* Accuracy
* Computer Literate
* Ability to work as an individual whilst contributing to the overall success of the team
* Able to work under pressure
* Have a sense of humour
* Be self-motivated
* Empathetic
* Problem-solving skills
* Flexible approach
* Some geographical awareness would be beneficial
* Domestic Appliance industry knowledge/experience would be an advantage
What is in it for you?
25 days holiday + BH's
Contributory pension entitlement
Company reward website with discounts on retailers, holidays etc.
Excellent training and development opportunities
If you are interested in this role and would like more information, please do click apply and we will be happy to hear from you