Brokerage Officer
- Recruiter
- Confidential
- Location
- Northampton
- Salary
- Competitive
- Posted
- 30 Dec 2021
- Closes
- 27 Jan 2022
- Sectors
- Customer Service & Call Centre
- Contract Type
- Temporary
- Hours
- Full Time
On behalf of North Northamptonshire Council, Opus People Solutions are seeking a temporary Brokerage Officer to complete a temporary assignment for a period of three months. The position is office based and then move to part remote. Based in Northampton but will be moving to Kettering if this role is extended beyond the end of March hence own transport is essential.
The right canidate will act as the key contact for care providers and to manage those relationships accordingly to maximise provider engagement and care package agreements.
You will provide an effective, customer focused support service to internal and external customers and act as a point of contact for colleagues and service users for queries.
Main responsibilities:
* Responsible for the prompt and accurate brokering of care packages, ensuring financial regulations and statutory obligations are met through internal governance.
* To broker cost effective care packages through innovate and adaptable processes, putting the service users outcomes at the heart of the service that is delivered.
* Investigate, respond to and resolve service requests and queries ensuring operational service priorities are met through ownership, adhering to agreed service standards, legislation and guidance and according to operational procedures. Escalate any complaints and potential safeguarding issues in accordance with the relevant procedures.
* Take responsibility and ownership on areas of the service where improvements could be made. Recognising and adapting to the changing needs of the service by making recommendations and implementing agreed changes to improve efficiency and the service provided.
* Support system implementations including conducting system testing and delivering training to staff on new system processes.
* Work as part a team supporting your colleagues. Provide training to new Brokerage Officers as and when required to ensure high levels of standards are met.
* Work collaboratively on projects that support developments and improvements for the Brokerage service in a professional and positive way.
* Manage own workload, processing high quality information / data accurately and in a timely manner, ensuring that case notes are made and recorded to a high standard.
* Embed customer service excellence within the team through contributing to the design of customer focussed processes, active participation in one-to-one meetings / the PADP process and own behaviours.
* Commitment to safeguarding and promoting the welfare of children and young people/vulnerable adults. You will be required to understand and demonstrate this commitment
The right canidate will act as the key contact for care providers and to manage those relationships accordingly to maximise provider engagement and care package agreements.
You will provide an effective, customer focused support service to internal and external customers and act as a point of contact for colleagues and service users for queries.
Main responsibilities:
* Responsible for the prompt and accurate brokering of care packages, ensuring financial regulations and statutory obligations are met through internal governance.
* To broker cost effective care packages through innovate and adaptable processes, putting the service users outcomes at the heart of the service that is delivered.
* Investigate, respond to and resolve service requests and queries ensuring operational service priorities are met through ownership, adhering to agreed service standards, legislation and guidance and according to operational procedures. Escalate any complaints and potential safeguarding issues in accordance with the relevant procedures.
* Take responsibility and ownership on areas of the service where improvements could be made. Recognising and adapting to the changing needs of the service by making recommendations and implementing agreed changes to improve efficiency and the service provided.
* Support system implementations including conducting system testing and delivering training to staff on new system processes.
* Work as part a team supporting your colleagues. Provide training to new Brokerage Officers as and when required to ensure high levels of standards are met.
* Work collaboratively on projects that support developments and improvements for the Brokerage service in a professional and positive way.
* Manage own workload, processing high quality information / data accurately and in a timely manner, ensuring that case notes are made and recorded to a high standard.
* Embed customer service excellence within the team through contributing to the design of customer focussed processes, active participation in one-to-one meetings / the PADP process and own behaviours.
* Commitment to safeguarding and promoting the welfare of children and young people/vulnerable adults. You will be required to understand and demonstrate this commitment