Work Coach

Recruiter
Confidential
Location
Yeovil
Salary
Pension
Posted
23 Dec 2021
Closes
17 Jan 2022
Sectors
Engineering, Defence
Contract Type
Contract
Hours
Full Time
About the job

The Work Coach is a rewarding and key role in the Job Centre. You will be helping people and their families towards financial independence through work and enabling them to get the support they need as they move towards this ambition.

Work Coaches are customer focused, dedicated individuals with empathy and compassion and able to deliver an exceptional public service to people who need support.

Job description

The Work Coach role is wide-ranging and diverse. You will be working with customers, employers, and colleagues through a combination of digital, telephone and face to face contacts on a daily basis. Some of the main activities are set out below:

• Providing support to Universal Credit, Jobseekers Allowance, Employment and Support Allowance & Income Support customers.
• Offering quality advice to customers about job search actions
• Building positive relationships with customers that encourages, motivates and builds trust.
• Developing an in-depth knowledge of local employment opportunities, recognising the roles that our Partners and Employers have in helping our customers secure employment.
• Making timely decisions, based on customer needs, and referring them to appropriate help and support.

Responsibilities

To be successful you will need to demonstrate effective communication skills across a wide range of diverse customers, along with the ability to understand complex information and give explanations to the customer. You must be able to navigate a range of computer systems to action tasks as well as coach others to use digital work searching. You'll also be required to handle telephony queries and have the ability to manage difficult situations.

If you're looking for a career that makes a clear and positive difference to people's lives, then being a Work Coach may be an ideal role for you! You can find out more, by following the link to our partner microsite and Civil Service Jobs pages.

Additional Information

Benefits

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension

Available Locations:

Yeovil, Kingswood, Bishopworth. Wells, Cheltenham, Cinderford, Cirencester, Tewkesbury

PLEASE APPLY VIA CIVIL SERVICE JOBS