Customer Service Adviser

Cambridge, Cambridgeshire
£23,080 - £25,481 per annum (City Pay Band 3)
21 Dec 2021
20 Jan 2022
Contract Type
Full Time


Hours: 37 per week

Contract: Permanent

Salary: £23,080 - £25,481 per annum (City Pay Band 3)

Location: Cambridge

Closing Date: 12 noon, 20th January 2022

Interviews & Assessments: 2nd February 2022

Are you ready for a challenge? If so then we have an exciting opportunity for a motivated, helpful and keen individual to deliver a positive customer experience each and every time.

Playing a vital role in the continuing success of our Customer Service Centre, you’ll of course have heard about our fantastic reputation. It will come as no surprise that we are a dedicated team, and you’ll want to join us so that you can deliver excellent customer service whilst fulfilling your own potential.

As a Customer Service Advisor, we will look to you to provide help and advice to customers with a diverse range of queries, questions and situations so you’ll be able to demonstrate your ability to build relationships, take ownership and use your initiative.

To support our customers using our range of digital methods, we are looking for someone with:

  • Great customer service skills
  • A solution focused attitude
  • Strong people and communication skills
  • The ability to work as part of a team

You will have the chance to work in partnership with all services within the Council and to keep the customer journey at the forefront of what we do. We are committed to supporting the development of our staff and many of our successful Advisors have been given career progression opportunities within Customer Services or to other services throughout the organisation.

If you have the talents we are looking for then we want to hear from you.

You will be based mainly in our Customer Service Centre, just a walk away from Cambridge train and bus stations in the city; however, there may be times when, in line with requirements of the service, you’ll be able to work remotely.

We offer many benefits to support our staff including:

  • Family friendly policies
  • Generous annual leave allowance
  • Access to the highly valued Local Government Pension Scheme (LGPS)
  • An extensive range of learning and development opportunities
  • Confidential advice and support via the Employee Assistance Programme
  • Health and wellbeing programme for staff
  • Season ticket loans and subsidy for public transport
  • Staff Reward and Recognition Framework

We would love to chat to you more about this unique opportunity and to tell you all about our team and service. If you would like to find out more then please contact Debbie Grace on 01223 458671 or email

You can also download one of our information packs that tells you all about the City Council, information on our Benefits and Working for Us, please click 'Apply'

To make an application, please submit your CV to by the closing date.

The successful applicant will be required to undertake a Basic Disclosure and Barring Service (DBS) check.