Registered Service Manager

Do you have the personal commitment, drive and person-centred values to be able to make a real difference to the lives of 6 people with autism, learning disabilities and forensic backgrounds who can display behaviours which challenge?

Are you caring, compassionate and competent? Are you an excellent communicator with the commitment to provide only the best service to our service users? If so we are seeking a highly skilled and proactive Registered Service Manager for our specialist, bespoke-built Intensive Support Service in Heysham.

You will hold operational responsibility for all aspects of service delivery, CQC and contract compliance. You will promote and re-inforce a culture of responsive, professional, person-centred practice, and active support across the service. Relationships will be built based on respect and unconditional positive regard. You will be responsible for leading practice development and delivery across our Heysham service.

Your duties as Registered Service Manager will include:

Carrying out Responder and Shift Leader responsibilities to ensure the most robust and effective delivery of our Heysham service
Rota management and deploying staff effectively to meet individual needs
Ensuring all staff receive regular and high-quality supervision, coaching and mentoring to ensure they feel confident to fulfil their role
Working alongside staff members as they deliver support, monitor and observe their interactions and practice with service users
Providing some direct support to service users, ensuring that they are supported to develop socially valued lifestyles which build upon strengths, interests and aspirations whilst remaining mindful of risks present

You will be supported by our Senior Service Manager, Senior Transforming Care Lead Practitioner and other members of Creative Support's Multi-Disciplinary Complex Care Team, Local Social Services and CCG's.

You must:

Be able to demonstrate that you have a caring and compassionate approach to the people we support.
Have experience of working in the field of Adult Social Care
Have at least three years prior experience of supporting people with a learning disability and/or autism who have complex needs
Be a highly motivated, dynamic and confident communicator
Be confident with working directly with service users and skilled with using this knowledge to coach staff using Positive Behaviour Support
Have good knowledge of Mental Capacity and Best Interests, and you must be aware of the Restraint Reduction Network and hold a commitment to reduce restrictions in people's lives

Creative Support is a not-for-profit organisation which provides high-quality, person-centred support. The support we offer is tailored to the individual and promotes their independence and community engagement. We are an Investor in People accredited employer of a diverse team of over 5,000 well supported staff across England.

You will be joining a progressive charitable organisation, strongly committed to investing in your professional development through both practice-based training and academic study. You will also be part of our highly committed and mutually supportive team of ten PBS and quality practitioners, supporting our agency to achieve great outcomes and meet quality standards. By joining this team you will be able to access peer support and expertise.

Creative Support is a passionate, inclusive, and anti-racist organisation. We are a Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Silver award. We actively encourage applications from candidates from all backgrounds and cultures.

We expect all applicants to Creative Support to have had at least their first Covid 19 vaccination prior to starting employment with us and to be committed to having the second vaccination within a 3 month period.