Housing Advice & Prevention Manager

Location

This role requires flexible working, as the post holder will work within the community, from home and when necessary from the Encompass office based in Sutton Gate.

The Position

We have an exciting opportunity for an Housing Advice & Prevention Manager to lead our fast paced Housing team with direct line management responsibility for 4 members of staff including 3 team leaders and a Statutory Reviews Officer.

This post is based in the Housing Advice, Information and Assessment Service, the postholder will be responsible for overseeing the delivery of an efficient, high quality and responsive advice and assessment service for people who are homeless or threatened with homelessness, ensuring that applicants' housing and support needs are assessed and met in line with statutory guidance, the company's policies and procedures and legislation.

This is a full time (36 hours per week) post. There is an annual leave entitlement of 25 days plus Bank Holidays. Basic salary is GBP45,352.00 per annum

The Person

The Housing Advice & Prevention Team Manager must have experience of managing and leading a team in the field of housing advice and/or homelessness and delivering a casework management service along with comprehensive knowledge of relevant legislation including Housing Act 1996 Part VI and VII, and associated code of guidance and case law, security of tenure and possession proceedings and Welfare Benefits including Universal Credit.

In this role you must have the ability to:

• Deliver complex service activities and manage caseloads to ensure intended outcomes for customers, the local authority and Encompass LATC are delivered within agreed service standards.
• Liaise with customers, stakeholders and partners to review service requirements and resolve problems.
• Lead on the development of specific policies, procedures and protocols to contribute to the continuous improvement of the service.
• Coordinate the work of the service to ensure individual and team objectives are delivered to a high standard.
• Understand and keep up to date with changes in relevant policy and legislation to ensure delivery is effective and complies with appropriate regulations/statutory guidance.
• Respond to legal challenges and mitigate risk.

The Organisation

Encompass is a local authority trading company wholly owned by the London Borough of Sutton. We deliver a wide range of services including Advice and Information, Homelessness Prevention, Choice Based Lettings, Landlord Services, Support Brokerage, Shared Lives, Business Development and Support, and Digital Innovation.

What we offer to our employees:

• Sodexo discount package (superb discounts on travel, leisure, entertainment and more)
• Employer's pension contributions of 6.5% of annual salary
• Employee wellbeing initiatives, such as Mindfulness sessions and awareness workshops
• EAP - Employee Assistance Program (offering support for employees and their families)
• Internal competitions to wins prizes such as vouchers, gifts
• Access to the cycle to work scheme
• Ability to purchase additional annual leave
• Opportunity for flexible working
• Annual performance related pay awards
• Have a voice to share your ideas to improve and develop the organisation
• A GBP25 birthday voucher

Additional Information

All post holders must have the right to work in the UK and will be subject to a Disclosure Barring Service check as well as other employment clearances.

Details of Interviews

Shortlisted applicants will be contacted shortly after the closing date and invited to interview. Please note that all candidates will be required to undertake work based tests as part of the interview process.

How to apply

Please download the Job Description and Person Specification, you can then apply online by clicking the button below and completing the application form, which will require you to fill out your details and complete a supporting statement addressing the points on the Person Specification.