Weekend Customer Service

02 Dec 2021
04 Dec 2021
Contract Type
Part Time
We are currently recruiting for professional and self-motivated Weekend Customer Service Candidates to join a successful and growing Claims Management company based in Ipswich.
Hours - Saturday 16:00 - 20:00
Sunday 10:00 - 18:00
* Answering the telephone and signing off calls in accordance with agreed procedures appropriate to client
* Recording all telephone calls on systems, as appropriate to client
* Handling calls received at source wherever possible. If you are unable to assist callers at the time of calling you should ensure that they are called back within agreed timescales
* Corresponding with all parties concerned by use of the telephone, letter and any other means appropriate
* Making all liability enquiries necessary to allow you to negotiate settlement of Customer claims on the best possible terms
* Identification and resolution of potential fraud, repudiation and voidance
* Complaint handling within agreed company procedures
* Carry out administration on files including general typing of emails and keeping a well organised and up to date portfolio of claims, which you will manage proactively and efficiently
* Collecting accurate information and documents to proceed with a claim
Skills required
* GCSE English and Maths or equivalent
* Previous experience of working within a call-centre environment, customer service and/or the field of insurance.
* A positive and self-confident approach when dealing with customers, and where appropriate, representatives of the Company's clients.
* The ability to utilise qualities such as empathy, tact and diplomacy when interacting with customers, with the recognition that customers may be distraught and concerned following an incident