Havens Hospices
02 Dec 2021
22 Dec 2021
Contract Type
Full Time
Purpose of Role: To develop existing contacts and build new relationships within the local community, inspiring supporters to raise funds, working with businesses, groups and individuals to maximise income and raise awareness of the charity. Recruitment and management of volunteers

Main Duties & Responsibilities

The following list is not exhaustive and is intended only to indicate the range of activities that the post holder will be required to undertake. Further duties and responsibilities may be added as identified from time to time and it is expected that the post-holder will accept all reasonable requirements and developments of the job.

Ensuring the delivery of community fundraising plans and activities

Raise money from community fundraising events within a defined geographical area in line with the annual plans and strategy. Achieve this by supporting and facilitating the development of networks of supporters within the community, providing excellent stewardship to individual volunteer fundraisers and by promoting community fundraising initiatives
Evaluate activities, analysing and balancing time - cost ratios to focus effort on the most appropriate fundraising activities with the highest chance of success.
Provide reports and information about activities, performance, supporters, and volunteers as necessary and upon request
Ensure that accurate and up to date financial and supporter records are maintained and accessible on Raisers Edge (donor database)
Ensure that all local community fundraising activities are marketed and supported, working collaboratively with the Marketing & Digital Team
Identify opportunities for media and online coverage for local fundraising activities

Placing supporters at the heart of Havens Hospices:

Provide and facilitate supporters with a choice of how they fundraise and work with Havens Hospices
Provide supporters with the information and advice to enable them to organise their own fundraising events and activities for Havens Hospices
Build, encourage, support and nurture individual, group and community fundraisers to maximize opportunities and encourage repeat and ongoing participation in fundraising activities
Ensure our supporters and supporting organisations are at the centre of all fundraising activities
Provide excellent support stewardship including recognition and supportive calls and e-mails
Respond to enquiries from the public, volunteers and fundraisers in a timely manner.
Pro-actively convert supporter enquires into fundraising activities.
Target local community organisations, groups, clubs, schools, local small businesses, to give compelling talks and presentations to inspire financial support and awareness of Havens Hospices activities.

Working with volunteers:

Actively recruit volunteers to assist in the work Havens Hospices following the official HH Volunteer process
Allocate tasks to volunteers appropriately providing effective instruction and the tools required to carry out the role
Acknowledge the support of our volunteers sharing success and feedback with them


Use Raisers Edge to monitor enquiries and manage supporters
Work as part of a team with fundraising and other colleagues across the hospice to maximise fundraising opportunities including cross selling other fundraising opportunities.
Maintain strict confidentiality at all times
Ensure that you and others live up to the Hospice brand and adhere and follow brand guidelines

Summary of Other Responsibilities or Duties

Undertake any other such duties or general tasks and hours of work as may reasonably be required
A job description is not a rigid or inflexible document but acts to provide guidelines to the duties expected while in post and can naturally evolve over time
This job description will be reviewed and amended in the light of changing professional demands.

Team / Organisational Work

Contribute effectively at all team meetings, work collaboratively with team members when required and offering support when needed,
Foster a 'can do' culture by actively seeking solutions to problems
Establish a good working relationship with all Trustees, Executive and department staff with whom the job interacts
Be responsible for conforming to the policies and procedures as set out in the staff handbook, including health & safety requirements and attending courses as directed

Personal Development

To carry out all mandatory training essential to your role as required, making sure you are compliant with fundraising regulations and acting lawfully when carrying out duties
To actively seek personal training and development opportunities to improve both your fundraising and personal skills
To be prepared to develop skills and competencies that are required to meet the demands of the role as it evolves over time period
To always conduct yourself in a professional manner
To carry out all aspects of your role positively and with enthusiasm
Working with the Voluntary Income Manager take on assigned projects to support the growth and performance of the team.

Personal Specification & Skills


Proficient in Microsoft Word, Excel and PowerPoint.
Self-starter able to work on their own and/or as part of a team
Experience of delivering talks and presentations
Experience of charity fundraising and or community fundraising - voluntary or paid
Confident and engaging personality
Enthusiasm and integrity
Strong communication skills, both written and verbal
Able to build and maintain good working relationships with people.
Excellent organisational, project management skills and attention to detail
Demonstrable ability to multi-task
Adaptable to change
Creativity, Imagination and innovative attitude towards fundraising
Ability to work under pressure and meet deadlines
Resilience particularly when faced with setbacks.
A knowledge and understanding of the Fundraising Regulator and Institute of Fundraising Regulations and Guidelines
Motivated to work for a Hospice
To actively follow the organisation's policies and procedures, particularly in relation to Health and Safety, Equal Opportunities and Finance.
Tact, diplomacy and ability to maintain confidentiality
Ability to work with people of different backgrounds and volunteers
Professional approach to represent Havens Hospices at external events
Flexible and willing to work outside office hours, which may be significant at certain times of the year, some of which may involve lone working and handling money
To be prepared to develop skills and competencies to meet the demands of the role as it naturally evolves over time.
Car driver / full driving licence with use of a car


Experience of working with volunteers
Knowledge of Raiser's Edge
Knowledge of event management
CIOF qualification
To have an interest in/be active in the local community
Awareness of and commitment to the Mission and Values of the Charity