Temp to Perm Customer Experience Agent

This is an excellent opportunity to join a well established organisation at an exciting time of change and expansion.

You will act as a first point of contact for customers and provide an excellent customer experience through all channels of communication including telephone, email, social media, web chat and on occasion, in person. You will take ownership of all queries, aim to resolve on first contact and be very pro-active in your communications with customers.

You will also contribute to the efforts of a team and will support the team through identifying areas for improvement, contribute towards process changes, complete back office tasks and undertake quality checking.

It is essential that you have gained customer service experience in a professional environment. You will have excellent interpersonal skills, a real can do attitude and genuinely care about the service you provide to your customers. You will also have a good working knowledge of the Microsoft packages and be willing to learn.

In return , there is a competitive pay rate, a great working environment, free on-site parking and the opportunity to gain a permanent contract.