Security Concierge
- Recruiter
- Confidential
- Location
- Brierley Hill
- Salary
- Competitive
- Posted
- 11 Nov 2021
- Closes
- 09 Dec 2021
- Sectors
- Facilities Management
- Contract Type
- Permanent
- Hours
- Full Time
Frasers Group is currently looking for a Security Concierge in our Luxury Division to join our busy Loss Prevention (LP) team. You will be based at one of our key flagship stores and your role will involve managing the welcome of VIP and other important guests within these luxury locations. You will work closely with both colleagues and guests to create a safe and secure environment, whilst also mitigating the risk of both internal and external losses.
The Role
* Manage and deliver an exceptional level of customer service to all the guests to the store, both internal and external guests.
* Support all guests with brand and store directory information
* Ensure the safety and security of all of our VIPs, guests & staff.
* Identify individuals that may wish to commit crime within the store, manage each situation accordingly & refuse entry in a manner that is professional and assertive.
* Report all incidents using NBCS and escalate risks to Store Manager & BP Manager.
* Keep up to date with external theft offender information from NBCS/BPM and communicate this to store team.
* Supporting Store Manager with Loss Prevention with security awareness training
* Deliver staff searches in line with the Luxury staff search policy
* Liaise with Police and other external bodies to utilise the resource & pro-actively prevent crime.
* Identify and highlight any physical security issues & staff non-compliance
The Role
* Manage and deliver an exceptional level of customer service to all the guests to the store, both internal and external guests.
* Support all guests with brand and store directory information
* Ensure the safety and security of all of our VIPs, guests & staff.
* Identify individuals that may wish to commit crime within the store, manage each situation accordingly & refuse entry in a manner that is professional and assertive.
* Report all incidents using NBCS and escalate risks to Store Manager & BP Manager.
* Keep up to date with external theft offender information from NBCS/BPM and communicate this to store team.
* Supporting Store Manager with Loss Prevention with security awareness training
* Deliver staff searches in line with the Luxury staff search policy
* Liaise with Police and other external bodies to utilise the resource & pro-actively prevent crime.
* Identify and highlight any physical security issues & staff non-compliance