Infrastructure Support Technician (24/7 Shift Coverage)

Job Title: Infrastructure Support Technician (24/7 Shift Coverage)
Salary: GBP25,000 + GBP5000 shift allowance
Benefits:

• Bonus
• Pension
• Discount Shopping Scheme
• Free car parking
• Flexible Working
• Casual Dress
• Cycle to Work Scheme

Location: Poole, Dorset
Travel: Moderate, UK
Hours: 12-hour day/night working 4 days on and 4 days off
Holiday: 25 days (excluding Bank Holidays)

The Client:

A leading provider of IT solutions, providing services to SME's to sizeable PLC's, local business to international firms. Born in 1997 with offices in Poole, London, and Manchester, they provide solutions based on leading technologies. They are proud of their excellent partnerships with industry vendors Citrix and Microsoft and are the UK's number one Gold Partner with SAP (Business One and ByDesign).

Their head office is a state-of-the-art, custom designed technology centre in Poole, which houses many of the professional, experienced, and passionate team of over 100 IT specialists. They have delivered hundreds of solutions across numerous disciplines and sectors, and have a proven track record of providing full life-cycle projects from concept through to implementation.

About the Role

An experienced, enthusiastic, and versatile individual is required to join an established technical helpdesk team in supporting a full range of IT Infrastructure solutions primarily based around application, desktop, server and storage virtualisation technologies. Key vendors include Citrix, VMWare, EMC, Microsoft, Dell and HP. This role involves working a 24x7 Shift Pattern, 12-hour day/night working 4 days on and 4 days off.

Applicants will have at least 3 years' experience working in a technical support capacity, managing their own queues of support incidents, and working to defined SLAs.

Essential skills:

• A professional and confident manner
• A strong understanding of TCP/IP, DNS, Microsoft Active Directory/Group Policies
• Understanding of anti-virus products and technologies
• Understanding of network infrastructure appliances such as routers, switches, and wireless network points
• Accreditation or experience in the majority of the following technical products:
• Microsoft server and desktop operating systems (inc. Exchange)
• Microsoft RDS
• Microsoft 365 products and services
• VMware ESX Server/VSphere
• Hyper V
• CitrixXenApp/Xendesktop / Netscaler
• EMC SAN solutions
• Sonicwall Firewalls
• Veeam backup solutions
• Storegrid/ Vembu backup solutions
• 3CX Telephony
• N-able product range
• Axure
• Excellent written and verbal communication skills
• Attention to detail and ability to think laterally under pressure

Advantageous skills:

• A strong understanding of storage systems (NAS/SAN)
• Accreditation or experience in any of the following technical products/practices:
• Scripting (Powershell)
• Intune/ Conditional Access
• Apple IOS
• SQL
• Linux
• Symantec Cloud
• Cisco Networking
• Checkpoint Firewalls
• Ruckus Technologies
• Any Accounts or CRM application
• Powershell
• Microsoft Flow

Qualifications and Certifications

• Degree level education an advantage
• Minimum GCSE or equivalent Maths and English - grade C or above

If you are looking for fresh challenge in the Poole region and you are comfortable working a four days on, four days off shift pattern (including nights) then please give us a ring or apply online. We would love to hear from you. If you are more interested in a Monday-Friday role but in a similar, infrastructure focused role, we have a second opportunity working Monday-Friday.

For more information please Call Adam Pearson at Imperial Professionals.