Customer Service Representatives

Discover a career in one of the market's leading Financial Services businesses within Customer Services / Customer Experience where full training is given.

We seek bright, energetic people who thrive on supporting others. You will be trained from the ground up to support customers with their retirement investments, life insurance and pensions policies and be part of an organisation making a difference in the lives of millions of people. This is an opportunity to forge a career in professional financial services in one of the most important industries in the UK, where you are supported by one of the UK's leading Life & Pensions companies.

If you are:

• An excellent telephone and written communicator
• Holding a high standard of quality in what you take on to do
• Keen to help others solve problems
• Proficient in the basics of using computer systems
• Keen to support other people and work in a team
• Interested in a role that will open many doors to your future career in professional financial services (be it banking, investments, wealth management, pensions, Insurance)

???then you have the key ingredients to become an excellent customer service/customer support/customer experience specialist, and we want to hear from you!

Diligenta is one of the UK's leading life & pensions managers, working with some of the largest financial institutions in the UK in reshaping and modernising the industry and looking for people who want to be part of something significant. Responsible for the retirement and investment safety of millions of people in the UK, we see our people as part of something bigger, not just doing 'a job'!

Supported by one of the biggest digital technology providers in the world in Tata Consultancy Services (TCS), you will be able to be trained to use and work with some of the most current technology in the industry today, digital platforms and business approaches that are transforming customer experience and financial management and that are helping an entire industry move forward.

This is why we invest heavily in our training & development and provide the leadership to help you thrive, all to ensure you have the tools and skills that will make a difference to others via industry training and certifications relevant to helping you excel and grow at what you do.

What will you be doing?

It's simple???

• Supporting customers on their investments and policies questions and management
• Creating a leading customer experience
• Solving customer problems, and resolving/escalating any issues or complaints
• Engaging with customers and financial advisers
• Listening, collaborating with, and being empathetic to customers

This role will grow you and help you learn about people... the foundation to becoming a successful professional in any industry at every level and education that is invaluable to ambitious people, who seek to enter the financial services market and meet their career aspirations.

At Diligenta we offer:

• the potential to work part-time and to be part of a team that is transforming into something special.
• We offer a competitive salary and wider company benefits including starting you with 23 days' holiday, and the potential for bonuses based on performance.
• Working up to 5 days per week (Mon-Fri) and 37.5 hours, we offer the potential to work flexibly from home
• You will receive training both in-house and professionally (including any appropriate professional certification) that will rapidly develop your skills
• You will be part of a community of like-minded people who care about what they do, with leaders who are supportive and accessible

All we ask in return is that you give your commitment to the role and do the best job you can for our customers and clients. Previous experience in customer experience, customer services, complaints, financial services, etc. is great??? but it is not necessary for people with the right attitude and approach. We will teach you how to do the things you need to.

The people we are looking for are those of you who have the drive, personality and integrity to move forward and work with supporting people. It doesn't matter if this is your first job or your tenth. What matters most to us is you having the raw ingredients above??? we'll give you the rest.

If you'd like to discover more about the role, our business and the team then please send us your CV.