IT Support Technician Apprentice

Remit Training
25 Nov 2021
26 Nov 2021
IT, IT Support
Contract Type
Full Time
Brief overview of the role

Our client; CloudTech24 are an expanding specialist technology company with a primary focus on offering outsourced technical support to their clients in Guildford, London and the UK. This is an excellent and exiting opportunity to join a passionate friendly team who work extremely well together to deliver high-quality services!

Position Type



GBP8,500 Annually

Working Week

Monday to Friday: 9:00am to 5:00pm

Positions available

Information Communications Technician - Level 3

Vacancy description

Do you consider yourself someone with all the technical know-how? Want the chance to work with other like minded individuals?

Remit Group are recruiting on behalf of Cloudtech24/Connect Digital Security. The businesses current clients range from single person companies to global organisations and are each supported consistently and professionally through a ticket management system to enable good communication. Their services support organisations to grow by managing infrastructure and users primarily through cloud providers including Microsoft and Google!

This is a fantastic opportunity for a computer literate and technically minded individual to join their team within Guildford!
Duties include:

Assisting with the management of support tickets through a platform
Dealing and learning the use of remote management platforms to complete real-time monitoring of the companies clients for both, system health and security (device updates and anti-virus)
Assisting with customer service including responding to all inbound support calls and emails and logging support tickets
Manage existing support tickets to ensure they are picked up by the team issues
Assist senior engineers with project work and client visits (where required)
Any other duties as requested by the directors

Requirements and prospects
Qualifications Required

Desirable is GCSE grade C or 4 and above including English and Maths

Skills Required

Ability to diagnose and resolve basic technical issues, from either previous experience or as a hobby
Good understanding of computer systems, mobile devices and technology products
Any Experience using Windows 7, Windows 10 Operating Systems, Internet Explorer and Microsoft Office products such as Word, Excel, PowerPoint and Outlook - is an additional bonus

Personal Qualities

Organisational & planning skills, with good attention to detail
Excellent Communication Skills - written & verbal
Proactive attitude and a willingness to learn new skills
Able to work with minimal supervision

Training to be Provided

The Information Communications Technician makes their contribution through the application of infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.

An Information Communications Technician (ICT) provides support to internal and/or external customers, by using tools or systems to problem solve and trouble-shoot routine and non-routine problems. This occupation supports clients/customers with their systems. They achieve this through monitoring and maintaining the systems and/or platforms to maximise productivity and user experience.

There are 3 pathways within this Apprenticeship which include:
A Support Technician
A Network Technician
A Digital Communications Technician

As a result, you will achieve:
Level 3 Information Communications Technician
Functional Skills in Maths and English (if required)

Future Prospects

Cloudtech24 encourages staff to grow and offers support for additional training and learning as well as a salary review annually, which all apprentices to date have experienced different levels of pay rise where there can be definitely more significant enhancements to salary depending on performance too.

This is a permanent position if you prove yourself to be a valuable member of the team, there is a strong chance of progression within the business, with the chance to further your qualifications.