LiveSmart Team Leader X2
Salary: GBP35,780 - GBP42,084 per annum
Job Location: Leatherhead (mobile working)
Hours: 36 per week
Contract Type: Permanent
Are you experienced in leading teams, managing services and supporting vulnerable adults?
We're looking for two Over 55s Housing Team Leaders (known as LiveSmart Team Leader internally) to manage and coordinate a team that provides an intensive housing management and concierge service to meet the needs of residents living in Over 55s housing. The role covers several LiveSmart schemes within your geographical so you must be able to travel across the region as required.
What will you be doing?
Recruit, manage, guide and support a team ensuring that clear and agreed plans and objectives are in place to deliver exceptional customer service and fulfil the wider business objectives
Provide advice, guidance and support to customers/suppliers/partners and colleagues ensuring a quality service is given in order to achieve Service Level Agreements/Key Performance Indicators
Conduct reviews of all health and safety checks and facilities management processes within LiveSmart services to measure standards and the delivery of high quality 'local' customer services
Monitors safeguarding concerns, ensuring that alerts are raised and reviewed in line with the organisations policies and procedures and staff teams have completed safeguarding training as required
Resolve queries/cases and provides conflict resolution to avoid escalation and formal complaints from residents
You must be flexible, calm under pressure and have experience of planning, managing and organising resources. You'll have experience of line managing a team as well as the ability to build and develop teams. You'll already have extensive experience of working in housing or services that deliver housing to vulnerable adults. You'll be an excellent problem solver and have a knowledge of health and safety requirements and legislation. You'll also be an excellent advocate for Clarion and our residents with various stakeholders, including contractors, county and local authorities and care and support commissioners and providers.
Where will you work?
The role is based from our Leatherhead office but will include a mix of home working and site visits to LiveSmart schemes in the south region therefore extensive travel will be required.
What you'll get in return
Knowing that you're making a difference to our resident's lives is rewarding, but our role's offer much more than that. Here at Clarion we're dedicated to rewarding hard work and commitment and providing benefits that support you and your lifestyle.
As standard we offer;-
Competitive salaries that are benchmarked regularly against current market rates
Initial 25 Days annual leave (plus bank holiday), increasing to 30 days after 3 years' service.
A flexible benefit scheme tailored to you, inclusive of healthcare options, dental insurance, restaurant card and cycle to work along with 1% of your salary to spend on whichever approved benefit you like!
Matched pension contributions of up to 7.5% of your salary with generous life assurance
Flexible and agile working for the majority of our employees.
Company Bonus Scheme
Eye care vouchers
Holiday trading scheme allowing you to buy and sell leave
Free counselling and legal advice scheme for you and your family
Interest free loans for season ticket and study leave
Our commitment to equality and diversity means that we are keen to help you maintain a healthy work-life balance, including but not limited to part-time working and job share, enhanced maternity, adoption and paternity leave, and compassionate leave.
If this sounds like an opportunity you'd be interested in, we look forward to hearing from you.
Closing Date: Wednesday 8th December 2021 at midnight
Interviews to be held Wednesday 15th and Thursday 16th December 2021.
For further details on this vacancy and to download the role profile please visit our website or click 'apply'.
This post is subject to Basic Criminal Record Check Clearance.
Applicants must be able to travel across regions as required.
You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship.
Diversity and Inclusion
We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks.
We're committed to building a strong, diverse workforce and making Clarion an inclusive place to work.