Customer Service Advisor

Customer Service Advisor 

Stoke, Stoke-on-Trent

£18,550.54

*Monday-Friday*

Our client has an opportunity for two Customer Service Advisors (permanent and 12 months fixed term) to be a part of their thriving hive. You’ll work as part of a team to deliver an excellent customer experience and a high level of service across the Group

Job requirements:

• You won’t just be answering the phone! Instead, you’ll help customers across their brands through email, social media, in person and over the phone.
• Manage customer expectations, summarise conversations and record them on their internal systems
• Take responsibility for investigating and resolving customer problems and where necessary escalate complaints
• Record details of repair requests from customers and prioritise the job and assign it
• Advise customers on their tenancy rights and responsibilities
• Handle customer payments and issue receipts for any till transactions
• Build and manage good professional relationships with internal teams

What they’re looking for:

• Have customer service experience. Experience within housing or maintenance would be an advantage.
• Someone who is IT competent and can use Microsoft Office and Outlook.
• A qualification in customer services is desirable but not essential
• Someone who understands the importance of confidentiality, cyber security and data protection
• A good understanding of the principles of customers services and the ability to build a rapport with customers
• Someone who is organised and can plan their time well
• Great written and verbal communications skills
• Good problem-solving skills

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