Microsoft 365 Support Engineer
- Recruiter
- Confidential
- Location
- Derby
- Salary
- Competitive
- Posted
- 15 Nov 2021
- Closes
- 11 Dec 2021
- Sectors
- IT, IT Support
- Contract Type
- Permanent
- Hours
- Full Time
Microsoft 365 Support Engineer
Reporting to
IT Infrastructure Manager
Based
Derby HQ + Remote working
Job Purpose
A prime support role to ensure quality system performance is constantly delivered to over 3000 Motus UK technology users. To be a key member of the IT Infrastructure Team in supporting end users, supporting the performance of software and network services to users through collaboration with the Infrastructure team, IT helpdesk, and external suppliers.
Key Aspects
* Perform 2nd/3rd line M365 application support
* Project delivery work associated with the development of company systems and business strategy and changes in technology
* Perform some day-to-day IT helpdesk duties
* Maintain good working practice monitoring systems, servers, log files and cloud platforms
* Making sure service levels and communication provided to end users is of the highest standard
* Maintenance of, and compliance with Environmental Health & Safety standards
Skills & Competencies
The successful candidate should:
* Be an excellent communicator, able to deal with colleagues at all levels within the organisation
* Be self-motivated and have good time management skills
* Have an appetite for problem solving and solution finding
* Be aware of delivery and business need deadlines
* Have a flexible approach to work in the event of ongoing project developments or priority changes
The following competencies are integral to the position
* Technical knowledge / proficiency
* Self-motivated
* Analytical skills
* A great team player
* Attention to detail
* Customer focused
The following technical skills are integral to the position
* Microsoft 365 technical administration
* SharePoint Online
* Exchange Online
* Microsoft Teams
* Azure Active Directory & Domains
* M365 2nd / 3rd Line Support experience
Key Result Areas
* Smooth transitions during system changes and updates
* User satisfaction achieved from smooth running of all aspects of IT around the business
* Effective communication link between IT helpdesk, Infrastructure team, and external suppliers
Direct Reports
None
Other Relationships
Business colleagues, team members and suppliers
Remuneration & Benefits
Attractive salary, pension. Other benefits associated with a large employer
Reporting to
IT Infrastructure Manager
Based
Derby HQ + Remote working
Job Purpose
A prime support role to ensure quality system performance is constantly delivered to over 3000 Motus UK technology users. To be a key member of the IT Infrastructure Team in supporting end users, supporting the performance of software and network services to users through collaboration with the Infrastructure team, IT helpdesk, and external suppliers.
Key Aspects
* Perform 2nd/3rd line M365 application support
* Project delivery work associated with the development of company systems and business strategy and changes in technology
* Perform some day-to-day IT helpdesk duties
* Maintain good working practice monitoring systems, servers, log files and cloud platforms
* Making sure service levels and communication provided to end users is of the highest standard
* Maintenance of, and compliance with Environmental Health & Safety standards
Skills & Competencies
The successful candidate should:
* Be an excellent communicator, able to deal with colleagues at all levels within the organisation
* Be self-motivated and have good time management skills
* Have an appetite for problem solving and solution finding
* Be aware of delivery and business need deadlines
* Have a flexible approach to work in the event of ongoing project developments or priority changes
The following competencies are integral to the position
* Technical knowledge / proficiency
* Self-motivated
* Analytical skills
* A great team player
* Attention to detail
* Customer focused
The following technical skills are integral to the position
* Microsoft 365 technical administration
* SharePoint Online
* Exchange Online
* Microsoft Teams
* Azure Active Directory & Domains
* M365 2nd / 3rd Line Support experience
Key Result Areas
* Smooth transitions during system changes and updates
* User satisfaction achieved from smooth running of all aspects of IT around the business
* Effective communication link between IT helpdesk, Infrastructure team, and external suppliers
Direct Reports
None
Other Relationships
Business colleagues, team members and suppliers
Remuneration & Benefits
Attractive salary, pension. Other benefits associated with a large employer