Call Handler and Dispatcher

Kent Police
Maidstone, Kent
£21,387 - £25,269
15 Nov 2021
13 Dec 2021
Contract Type

£21,387 - £25,269 (pro-rata for part-time vacancies)


Perm role/Part time and Full-time hours available


Your voice could make a difference...

Contact Handlers and Dispatchers play a key role in the front line response for members of the public.

As a 999/101 Contact Handler and Dispatcher, based at the Force Control Room in Maidstone, you'll help to provide first class service to the people of Kent, answering emergency and non-emergency calls and making decisions to determine the most appropriate response. As a Dispatcher you'll deploy police officers to attend routine incidents or deal with real life emergencies.


• Excellent training and support

• Skills development

• Maximum working of 4 consecutive shifts

• Competitive salary with progression opportunities

• Staff benefits and rewards


For more information on the role, please visit our website: 999/101 Call handler and Dispatcher | Kent Police

Note for potential candidates - It is currently proposed that the Kent Police Headquarters site will be sold and all members of staff currently working there will be redeployed to other workplaces and/or required to work in a more agile way. All new staff appointed to roles currently based at headquarters after 25 May 2020 and before the closure of the site will be accepting the contract knowing that their workplace will change. They will not be eligible to claim for any additional ‘home to work’ mileage costs or additional public transport costs incurred from the requirement to travel their new contractual workplace. By applying for this role, you are demonstrating that you accept these conditions.

The new proposed location for FCR will be a Police Location located near Junction 5 on the M20, Maidstone. Staff will be redeployed to this location with an aim for this to be completed by the end of 2022, however this may be subject to change.

If you require any assistance or further information regarding this opportunity please contact the Business Centre on 01245 452833 or alternatively email

Kent Police and Essex Police welcomes applications regardless of age, disability, marital status (including civil partnerships), pregnancy or maternity, race, religion or belief, sexual orientation, transgender, sex (or gender), employment status.

If you have a disability or health condition that requires adjustments during any element of the selection process, please provide us with details of the adjustment you would require at the earliest opportunity. Where appropriate we will adjust the selection process, working arrangements and/or the working environment provided it is reasonable in all the circumstances so to do.

This post is open to British citizens, nationals of the EEA or commonwealth citizens who have no time limit on their stay in the UK, and who have lived in the UK continuously for the past three years. Essex Police and Kent Police are an equal opportunities employer. Communications may be recorded for monitoring purposes.