Unbilled Energy Recovery Officer

5 days left

Northern Gas
United Kingdom
27834.00 GBP Annual
13 Nov 2021
11 Dec 2021
Contract Type
Full Time

Unbilled Energy Recovery Officer

Starting salary from GBP27,834

Up to 5% bonus

Permanent contract

Thorpe Park, Leeds

Why Work at NGN?

At Northern Gas Networks, we are a community. We provide a supportive and fun working environment in our spacious offices with onsite parking provided. We embrace creativity and innovation as well as offering a range of learning and development opportunities to progress your career.

Since we started operating in 2005, We have led the way as one of the most cost-efficient of the UK's eight gas distribution networks, reliably delivering gas to over 2.7 million homes and businesses.

Our 'dream' is to become the UK's most loved, admired and respected company, and we aim to do this through an empowered team that is 'mind-blowingly great!'

Equality, Diversity and Inclusion:

We value equality, diversity and inclusion at NGN and this is embedded in everything that we do. We will be delighted to hear from a diverse range of applicants, so we can continue to grow our mind-blowingly great team of people. ?

We are proud to support the Armed Forces Covenant, helping ex-services personnel back into employment, as well as being members of WISE (Women in Science and Engineering) and we are committed to delivering our 'Opportunity Action Plan' having signed the Social Mobility Pledge campaign, whereby we will establish our business as a 'force for good' in the communities that we serve.

If you require adjustments to support in your application, we want to hear about how we can help. Any applicants that require reasonable adjustments throughout the selection process/ further flexibility are able contact us directly to inform us of any additional support that is required.

If you require adjustments made to the standard interview process (e.g. a working interview or a different interview format) then please contact the Recruitment Team:

Role Purpose:

We have an exciting opportunity for an Unbilled Recovery Officer to join our Market Services team! This role provides dedicated resource to undertake investigations and engage with customers to recover money in line with NGN policies and our Licence obligations.

Key Accountabilities and Responsibilities:

  • Analysis of unregistered sites to identify sites likely to be consuming unregistered gas
  • Investigate specific claims of unbilled energy identified through tip-offs or internal analysis
  • Build investigation packs to ensure suitable evidence is obtained and retained to enable recovery of money, including at a level suitable for progression to legal recovery
  • Present findings to consumers in a professional, assured manner, including the ability to confidently ensure difficult conversations and challenges are adequately managed
  • Establish facts and show resilience in circumstances where deception may exist relating to the use of unregistered gas at a premise
  • Ensuring evidence packs are suitable for legal cases and liaising with internal and external legal teams to maximise likelihood of achieving settlement in an economic and efficient manner
  • Negotiating settlement with ability to communicate process/next steps to consumer including confident delivery of difficult messages relating to need to pay or be subject to service cut-off
  • Raising invoices and chasing debts via letter or phone including ability to respond to changing circumstances that may present consumers with difficulty paying
  • Management of theft ledger
  • Attending industry meetings and providing feedback to team/business - support any process changes required driven by industry requirements
  • Input into improving internal recording and calculation processes including supporting any business changes
  • Liaising with wider NGN business to provide training on theft and unregistered sites related matters
  • Review of regulatory reporting and monthly internal MI
  • Ad-hoc admin support
Qualifications required


  • Credit management qualifications desirable
  • Driving licence required
  • Ability to demonstrate experience in relevant or comparable role, e.g. credit control
What we Offer You:
  • A competitive salary starting from GBP27,834
  • Free onsite parking
  • 40 hours per week
  • Up to 5% bonus (dependent upon achievement of set targets)
  • 25 days annual leave (plus recognised bank holidays and 2 half days over the Christmas period)
  • SSP for first 7 calendar days then occupational sick pay
  • A generous stakeholder 5/10 pension scheme
  • Flexible benefits and salary sacrifice options... from discounts on a variety of UK attractions, gym membership, restaurant discounts, experience days...and exclusive NGN discounts and much more!
  • An array of fantastic family- friendly policies such as 6 weeks' paternity leave (for eligible employees) and 6 months' full pay for employees on maternity leave (for eligible employees), as well as shared parental leave and many more.
Our values are at the heart of what we do. In addition to your key responsibilities, you will incorporate these into the daily life of your role.

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Community Focused