Front of house - Reception, Facilities & Security

Front of House - Reception, Facilities and Security
GBP20,000
New Basford (they have parking or 5 mins walk from a tram stop)
Monday to Friday - 9am - 5.30pm

Overview:

Our creative client is well established, expanding and friendly. They are experts in their field who truly value their staff. They are looking for a friendly, outgoing, and organised front of house receptionist to be first point of contact with their customers and visitors, the role will also involve a wide range of administration tasks to support the business and exec team. The role will report to the facilities manager.

About You:

• Two years' experience in a front of house or customer service environment.
• Work well under pressure, use good time management, be a good team worker, with ability to multi-task
• Excellent interpersonal skills with the ability to keep calm in a pressurized environment.
• Professional, friendly, and enthusiastic attitude with a desire to provide great customer service
• Strong written and oral communication skills at all levels.
• Keen eye for detail to identify security or health and safety issues.
• Proficient IT skills with the ability to learn new systems quickly. MS Office (Outlook, Sharepoint, Teams),
• Ability to quickly learn and retain knowledge with regards to processes.

Responsibilities will include:

• Greeting customers and visitors and ensuring that all visitors sign in and out of the building correctly.
• Sorting incoming and outgoing mail and small deliveries.
• Ensure staff and car park registers are up to date.
• Manage the room booking system and ensure that rooms are in order in conjunction with facilities team.
• Organise travel and hotel bookings for the exec team.
• Arranging taxi's for visitors and checking monthly taxi invoices.
• Organise catering for meetings.
• Planning and organisation of company events.
• Organising customer collections.
• Identify and communicate security or health & safety issues that need addressing.
• Ensure reception area is clean and tidy and that Covid safe PPE and cleaning materials are available at all times.
• Ensure that internal issues with subcontractors are addressed and communicated effectively to management.
• Assist with facilities tasks such as fire safety testing and fire drills.
• Ordering stationary and managing consumables stocks for Nottingham sites.
• Producing purchase orders for general consumables and ad-hoc requests.
• Archiving documents on the company Sharepoint system
• Other administration tasks as required, appropriate to the position.

Please note that due to a high volume of applications across all our adverts we are only able to respond to those who have been shortlisted. If you haven't had a response within 48 hrs, please assume you have been unsuccessful.