IT Helpdesk Support Assistant

Salford Quays, Manchester
12 Nov 2021
10 Dec 2021
Contract Type
Full Time

Deadline: noon on 26 November 2021

Salary: £29,512 pa rising to £36,123 pa after three yearsꞌ service.

Location: Head Office, Salford Quays, M50 3XZ.

A vacancy exists for an IT Helpdesk Support Assistant in the ICT Department based at the Union’s Head Office in Salford Quays, Manchester.

Principal duties are to: provide first and second line helpdesk assistance and technical support; to undertake Mitel phone administration and support; provide technical and user support for mobile devices; participate in technical projects and provide help and guidance to the first line Helpdesk Support Assistant.

The successful applicant will possess: an SDI (Service Desk Institute) qualification or equivalent (desirable but not essential); advanced knowledge of Microsoft Office products including Outlook, Word, Excel; knowledge of Microsoft Server products including Active Directory, Group Policy Management, WDS (Windows Deployment Server), WSUS (Windows Update Server) and Microsoft Exchange; knowledge of Mitel telephone system administration, configuration and troubleshooting; knowledge and experience of using an MDM solution for managing mobile phone estate; in-depth knowledge of Network troubleshooting and testing including, PC's, laptops, printers, photocopiers, Wi-Fi and servers; a knowledge of networking technologies (Switches, Routers, MPLS, VPN, DMZ, VLAN, DHCP, and DNS); knowledge of SharePoint; knowledge of Network Port management.

You can download an application pack below. Alternatively, please e-mail, or telephone 0161 249 2457, quoting Ref: 758.


CVs are not accepted. No agencies please.

Usdaw is an Equal Opportunities Employer.

What We Offer

  • Flexitime

  • 34 hours week

  • Final salary pension.

  • Generous holiday entitlement – 24 days rising to 32 days (pro-rata to commencing month in holiday year and number of days a week worked).

  • Free onsite parking.

  • Cycle to Work Scheme (subject to passing probation and length of contract).

  • Season Ticket Loan (subject to length of contract).

  • Free health assessments (post probation).