Bank Concierge

Sanctuary Group
King's Lynn
9.23 GBP Hourly
10 Nov 2021
30 Nov 2021
Contract Type
Full Time
Bank Night Concierge

Merchants Terrace, Kings Lynn

GBP9.23 - GBP9.51

Hours as and when required

Do you need flexibility in the days you work? Our bank roles (sometimes referred to as "relief roles" in other companies) mean that you will be able to choose from available shifts and have the benefits of a consistent workplace combined with opportunity to build positive relationships with the individuals we support. However you aren't guaranteed shifts every week as hours are worked as and when required.

Are you looking for an exciting and varied role where no two nights are the same? Are you passionate about supporting people?

If this sounds like you then we may have your perfect opportunity!

We are seeking a resilient, empathetic and empowering Bank Night Concierge to join our team in Kings Lynn. At Merchants Terrace, we provide support to people experiencing, or at risk of, homelessness.

The role of Bank Night Concierge will include:

Being a first point of call to receive and direct all customer and resident queries
Developing good relationships with clients, helping them develop life skills
Handling occasional emergency/challenging situations
Going above and beyond to ensure an excellent service is provided to our clients
Some health and safety responsibilities e.g. fire safety checks
Ensuring the security of the service is maintained
Writing and updating client notes
May include some lone working at night

Skills and experiences:

A passion and commitment for working in a support role
Experience of working with vulnerable adults, people with mental health needs or substance misuse would be advantageous
A positive, can-do attitude with a willingness to undertake a variety of tasks
Ability and confidence to lone work using your own initiative, and as part of a team
Ability to hit the ground running and work under challenging circumstances
Good communication skills
Ability to use IT systems confidently

Why work for Sanctuary Supported Living?

We support vulnerable people to live as independently as possible, by building their confidence and skills to realise their potential.

We are a national organisation but we think locally. We support people through supported housing, move-on accommodation, CQC registered services and floating support and telecare services. We specialise in services for young people, homeless families and individuals, people with physical disabilities, learning disabilities and people with mental health needs.

Ready to join Sanctuary Supported Living?

As part of our commitment to making Sanctuary Supported Living a great place to work, we offer you access to a range of great employee benefits and the opportunity to develop and progress within your career. Benefits include:

Health and well-being plans
A variety of online discounts and rewards from major retailers
A wide range of learning and development opportunities
GBP9.23 per hour (rising to GBP9.51 after 12 months, subject to satisfactory performance)

We are proud to support the Department of Health and Social Care's 'Made with Care' campaign to encourage more people to apply to work in adult social care. If you're considering a caring career, we have many rewarding roles at Sanctuary Supported Living. For more information on the campaign click here

Read the full job profile here

Closing Date: 01 December 2021

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

For an insight into what it's like to work for Sanctuary Supported Living, take a look at our Twitter feed or search #LifeatSanctuary

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.