Customer Service Advisor

1 day left

20000.00 - 24000.00 GBP Annual
10 Nov 2021
08 Dec 2021
Contract Type
Full Time
A client of ours in the Colchester Area is recruiting for a Customer Service Administrator to join their growing team. This is a permanent position working a Monday - Friday 40 hour week and paying a salary of GBP22,000 - GBP24,000.

You will be supporting the customer service team leader to ensure all customer queries and complaints are dealt with in a fair and consistent manner.

Main duties for this Customer Service Administrator will include but are not limited to:

Consistently providing excellent customer service via telephone, email, live chat, and social media
Managing customer queries regarding the progress of their orders
Opening and maintaining accounts
Increasing customer purchases by recommending further products
Keeping a log of all communication with the customer via the CRM system
Liaising with 3rd parties including couriers and suppliers
Dealing with any customer complaints by providing appropriate solutions
Maintaining and building knowledge of company products
When requested by the team leader, providing support to other teams where required
Following up on customer reviews including online reviews & calling customers to ask for a review
Key Skills & Experience needed to be considered for this position:

Previous call centre and customer service experience, ideally with an online retailer, however, candidates with customer service experience, and strong IT skills will be considered
The ability to build rapport swiftly, through great listening skills, as well as an excellent telephone and written communication manner
Someone who is highly organised with great attention to detailBenefits to this company/role include:

Company bonus scheme
Casual dress
Staff events
On-site parking
Wellness programmesIf you feel you are suitable for this Customer Service Administrator position in Colchester and would like to hear more about the role please apply or contact Laura at Prime Appointments to discuss. You will only be contacted should you have relevant experience to the role. #officejobs