IT Engineer

6 days left

Up to) + private madical insurance
09 Nov 2021
07 Dec 2021
Contract Type
Full Time
Customer Success IT Engineer (pre-sales and IT service implementation projects)
Consideration will be given to those who would prefer to work from home, although the initial few months in the role will involve regular visits to our Llandudno office in North Wales to enable thorough training.
A rewarding opportunity for an experienced and qualified IT Engineer to join the vibrant, professional team in our company that promotes an inclusive and supportive culture and offers exciting career progression opportunities.
Our Company
Risc IT Solutions is an award-winning, Microsoft CSP and pioneer of Cloud Backup in the UK, and we have built up strong customer and partner relationships over the last 20 years based on trust, knowledge and experience, coupled with first-class support.
We embrace change with enthusiasm, using cutting edge products to deliver innovative solutions. While we're experiencing exciting and rapid business growth, we care about our team, priding ourselves on maintaining a happy work environment, expressing gratitude, and celebrating individual and company-wide progression and success.
The Role - Customer Success IT Engineer (pre-sales and IT service implementation projects)
Working within the Technical Department, you'll be working closely with the Sales and Technical Teams to identify, plan and implement complex professional IT service projects.
Your duties will include, although will not be limited to:
* Assisting with pre-sales scoping to assist Sales Teams to identify solutions
* Collating requirements, planning and delivering complex professional services
* Taking ownership of projects and customer relationships
* Ensuring commercial viability of proposed solutions
* Supporting customers and colleagues with their use of software, hardware and services
The Package
You'll be part of a thriving, growing team of talented individuals who are really proud of their company. You will also benefit from:
* Salary up to GBP35,000, with the level dependent on experience and qualifications
* Permanent contract, working Monday to Friday 8:30am to 5:30pm
* Investment in your career development, with external and internal training courses
* Excellent opportunities for progression
* Private medical insurance
Our Requirements - Customer Success IT Engineer (pre-sales and IT service implementation projects)
* Experience gained in a similar role, with a broad range of IT knowledge and skills, ideally working as part of managed services provider
* Technical skills and experience with Infrastructure and Modern Desktop, including but not limited to - Azure AD; Security; Windows Server environments; networking, and M365 Premium Stack
* Achieved a Microsoft qualification in either MSCA, MCSE, AZ-100 or AZ-104
* Full UK driving licence
* Able to deliver clear and articulate information to customers and colleagues
* Attentive to customer needs, and able to build strong rapport and loyalty
* Able to manage difficult situations calmly
* Superb analytical and methodical problem-solving skills
* Degree level graduate (in relevant subject)
More about us:
Risc IT was one of the first Microsoft Partners in the UK to achieve Cloud Solution Provider (CSP) Direct status. Risc have been awarded Microsoft Gold Small and Midmarket Cloud Solutions and Gold Cloud Productivity competencies.
Our portfolio includes a combination of Cloud and Physical solutions to provide support to IT Infrastructure, Business Continuity, Business Productivity, Data Security and Compliance, as well as Endpoint management / protection.
All applications for this Customer Success IT Engineer (pre-sales and IT service implementation projects) role are to be submitted online, and strictly no agency calls or agency CV submissions

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