Energy Complaints Handler - Remote Working

Complaint Handler - Job Spec:

• To thoroughly investigate and complaints, making fair and evidence-based decisions and giving a clear and accurate reply while meeting all Regulators' requirements
• To champion fair outcomes for customers, effective management of conduct risks and to promote values and best practice in complaint handling.
• Ensuring the customer is treated in a fair and consistent manner when raising a complaint
• Manage the complaints process by taking ownership of individual cases and resolving satisfactorily and in accordance with FCA FSC and TCF principles or equivalent for other countries
• Investigate the complaint competently, diligently and impartially, obtaining additional information as necessary
• Taking all aspects of the complaint into account offer redress or remedial action when it decides this is appropriate, explain to the complainant promptly and, in a way that is fair, clear and not misleading