System Support Officer

Tameside College in Ashton-Under-Lyne Greater Manchester is a diverse and vibrant further education college that offers a wide range of course including A level and advanced level vocational study programmes, Apprenticeships and adult courses up to degree Level. We aim to give all our students an exceptional experience.

We believe in excellence and back that up with high expectations, a superb working environment (as part of the Vision Tameside £100 million+ accommodation strategy) and outstanding teaching. We also believe that attending college is about more than achieving a qualification, important though that is. This is why we aim to give learners every opportunity to develop their full potential in a supportive and friendly environment.

We require a skilled and highly motivated individual to join our IT Services team to provide 2nd and 3rd line IT support to both staff and students, diagnose hardware or software issues for Windows and server environments and configure, deploy, maintain, troubleshoot and support computer desktops, laptops, mobile phones and Avaya equipment.

Undertaking general housekeeping duties on College computer systems and installing and testing computer hardware/software and telecommunications equipment, you will run the IT Services Helpdesk when required and ensure that all computer rooms, equipment and materials are maintained in accordance with Health and Safety and COSHH regulations as appropriate.

We are looking for an individual with strong experience in an IT support role who can demonstrate skills in the following:

• Windows Server administration 2012/16 including Active Directory
• Microsoft Hyper V environment
• Windows Desktop OS
• Cisco switch infrastructure
• Meraki wireless network infrastructure
• Salto Access Systems
• Networking
• Avaya VOIP Telephone System
• Microsoft Office 365 / SharePoint