Contact Centre Advisor
- Recruiter
- Confidential
- Location
- Derby
- Salary
- Competitive
- Posted
- 03 Nov 2021
- Closes
- 25 Nov 2021
- Sectors
- Logistics & Transport
- Contract Type
- Permanent
- Hours
- Part Time
Parkway Volkswagen in Derby is looking to recruit a part-time Contact Centre Advisor to cover maternity leave and there is a strong possibility that this role will become permanent.
This is a fantastic opportunity to work for a long established, family run, reputable Main Dealer.
You will need to be customer-focussed with great attention to detail, possess an excellent telephone manner, be PC literate and proactive, and have the ability to work as part of a team.
You will be required to maintain the high standards of customer service that are kept within the department and follow a set routine to ensure unity between calls.
The role is mainly answering incoming service-related calls, making outbound calls and processing online booking enquiries, alongside spotting opportunities to upsell our products and services.
You will be joining a friendly team, responsible for talking to the dealerships' aftersales customers and booking vehicles into their Service Departments. You will work individually and as part of a team ensuring that customer expectations and high standards of customer service are met.
The applicants will be polite, self-motivated and have the ability to work under pressure during busy periods.
You will need to have a friendly personality with the desire to deliver the highest quality customer care. A good telephone manner is essential.
Hours
Part Time: Monday to Thursday 4pm - 7pm and Saturdays 10am - 2pm.
Benefits:
* Part time salary - GBP8,320 with uncapped on target earnings
* Partially subsidised Volkswagen vehicle on a staff benefit scheme
* 22 days holiday plus Bank Holidays
* Company Pension Scheme
* Comprehensive training and support programme
This is a fantastic opportunity to work for a long established, family run, reputable Main Dealer.
You will need to be customer-focussed with great attention to detail, possess an excellent telephone manner, be PC literate and proactive, and have the ability to work as part of a team.
You will be required to maintain the high standards of customer service that are kept within the department and follow a set routine to ensure unity between calls.
The role is mainly answering incoming service-related calls, making outbound calls and processing online booking enquiries, alongside spotting opportunities to upsell our products and services.
You will be joining a friendly team, responsible for talking to the dealerships' aftersales customers and booking vehicles into their Service Departments. You will work individually and as part of a team ensuring that customer expectations and high standards of customer service are met.
The applicants will be polite, self-motivated and have the ability to work under pressure during busy periods.
You will need to have a friendly personality with the desire to deliver the highest quality customer care. A good telephone manner is essential.
Hours
Part Time: Monday to Thursday 4pm - 7pm and Saturdays 10am - 2pm.
Benefits:
* Part time salary - GBP8,320 with uncapped on target earnings
* Partially subsidised Volkswagen vehicle on a staff benefit scheme
* 22 days holiday plus Bank Holidays
* Company Pension Scheme
* Comprehensive training and support programme