IT Systems Support Engineer
IT Systems Support Engineer
Coventry, West Midlands
QED Environmental Systems Ltd is the world leader in the manufacturing of analytical gas equipment. From landfill sites to medical gas to submarines and beer production; if it’s got gas, we can monitor it!
Our corporate headquarters are based in the USA and oversee operations in North and South America, whilst our UK office covers Europe, the Middle East and Africa and Asia-Pacific.
We had a super strong 2020, despite the challenges faced across many industries, and have been able to add to our headcount because of positive sales and a cracking 5-year plan. We’re focused on companywide growth as well as career and progression plans for our team members across multiple departments.
We are now looking for an IT Systems Support Engineer to join our successful, global business.
- Salary of £28,000 - £33,000 per annum DOE
- Excellent holiday entitlement (up to 31 days (plus statutory) after five years’ service)
- Contributory pension
- Employee share purchase programme
- Health insurance scheme (including Employee Assistance Programme (EAP)
- Private medical insurance
- Life insurance
- Employee benefits/saving scheme
- Subsidised lunches and free breakfast
- Cycle to Work Scheme
- Training and career development
This is a fantastic opportunity for a talented IT support professional with a strong grasp of Microsoft technologies to join our team and expand your skillset with our successful, global organisation.
In this exciting role, you will have plenty of autonomy, as well as the opportunity to be involved in various projects as both a team member and in a leading capacity.
So, if you are keen to develop your career whilst, contributing to a vibrant, technology-focused business, apply today!
As an IT Systems Support Engineer, you will provide first line IT support to staff in all core business systems.
You will monitor and manage support tickets from staff and respond in a timely manner, providing staff with prompt, courteous, and quality help and support. Dealing with both hardware and software issues, you will setup, configure and deploy IT assets (computers, software, printers etc.).
Additionally, you’ll assist the IT Manager with day-to-day network administration and support and develop our IT network services and infrastructure to satisfy and meet business objectives.
To be considered as an IT Systems Support Engineer, you will need:
- Experience supporting and maintaining Windows Server 2008, 2012 and 2016
- Experience supporting Windows 10 and Microsoft Office
- Experience supporting Exchange Server 2010
- Experience of working with Active Directory & Group Policy Objects
- A good understanding of DNS and DHCP
- SQL Server support and management experience
- Strong numerical and written skills
Experience with any of the following would be beneficial to your application: Scripting including SQL and PowerShell, Salesforce, Service Cloud and Pardot, Magic XPI and/or other integration platforms, Oracle and/or other Enterprise ERP systems, and/or Business Intelligence and reporting systems (QlikView & Crystal Reports).
Experience of supporting Avaya IP Office PBX and/or Cisco Switches, Servers, Firewalls, proxies and wireless controllers would also be advantageous. Experience working with and managing virtual environments and in particular using vSphere and Veeam Backup and Replication would be desirable. Cisco, Microsoft or other relevant certifications would be equally favourable.
This is a full time, office-based role with occasional travel required (including international).
The interview process will be a remote video call in the first instance, followed by an in-person, Covid-secure site visit and interview for the second and final stage.
Other organisations may call this role IT Support Engineer, IT Support Analyst, Helpdesk Engineer, or Support Desk Engineer.
Webrecruit and QED Environmental Systems Ltd. are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
So, if you’re seeking your next challenge as an IT Systems Support Engineer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.