Senior UX Researcher - Dublin, Ireland
Senior UX Researcher
Optum, the fastest growing part of UnitedHealth Group, is a leading information and technology-enabled health services business. Our teams are dedicated to modernizing the health care system and improving the lives of people and communities.
Serving virtually every dimension of the health system, we work with a diverse set of clients across 150 countries - from those who diagnose and treat patients to those who pay for care, deliver health services, and those who supply the cures. Optum maintains operations across North America, South America, Europe, Asia Pacific and the Middle East. Our innovative partnerships provide technology and tools that enable unprecedented collaboration and efficiency. As a result, we can tap into valuable health care data to uncover insights and develop strategies for better care at lower costs.
About the role:
We are growing the Optum User Experience Design Studio (UXDS) in Dublin and are looking for a creative and technically savvy Senior User Experience Researcher to join our team. You will be joining an established UX Studio in Dublin, with over 24 team members. Globally we have the support of over 160 as part of the global UXDS team. You will work within a collaborative, cross-functional team, following a user-centered design process, as we design a better health care experience. In this role you will be working with the portfolio team, as well as supporting the design and product team with research and engagement to learn about the user experience.
Careers with Optum offer flexible work arrangement and individuals who live and work in the Republic of Ireland will have the opportunity to split their monthyl work hours between our Dublin office and telecommuting from a home-based office.
Primary responsibilities:
Required Qualifications:
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.???
All telecommuters will be required to adhere to the UnitedHealth Group's Telecommuter Policy
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Keywords: #RPO, UX, researcher, user experience, human computer interaction, healthcare, field studies, contextual enquiry, usability testing, R, Python, SQL, Agile
Optum, the fastest growing part of UnitedHealth Group, is a leading information and technology-enabled health services business. Our teams are dedicated to modernizing the health care system and improving the lives of people and communities.
Serving virtually every dimension of the health system, we work with a diverse set of clients across 150 countries - from those who diagnose and treat patients to those who pay for care, deliver health services, and those who supply the cures. Optum maintains operations across North America, South America, Europe, Asia Pacific and the Middle East. Our innovative partnerships provide technology and tools that enable unprecedented collaboration and efficiency. As a result, we can tap into valuable health care data to uncover insights and develop strategies for better care at lower costs.
About the role:
We are growing the Optum User Experience Design Studio (UXDS) in Dublin and are looking for a creative and technically savvy Senior User Experience Researcher to join our team. You will be joining an established UX Studio in Dublin, with over 24 team members. Globally we have the support of over 160 as part of the global UXDS team. You will work within a collaborative, cross-functional team, following a user-centered design process, as we design a better health care experience. In this role you will be working with the portfolio team, as well as supporting the design and product team with research and engagement to learn about the user experience.
Careers with Optum offer flexible work arrangement and individuals who live and work in the Republic of Ireland will have the opportunity to split their monthyl work hours between our Dublin office and telecommuting from a home-based office.
Primary responsibilities:
- Identify user needs and goals, design and conduct research using a variety of qualitative and quantitative methods, and analyze and report data gathered for Optum products
- Design, conduct, analyze, and report data gathered from qualitative and quantitative research techniques including key-stroke level modeling (KLM), usability testing, contextual inquiry / field studies, surveys, interviews, heuristic evaluations, focus groups, card sorts, ethnography and persona development, and rapid iterative testing within an Agile environment
- Assist with managing the lab schedule and equipment for Eden Prairie lab facility
- Provide tours showcasing the equipment and research methods used in the state-of-the-art lab
- Work with product teams to identify and prioritize user research requirements, including timelines, scope, and methodologies
- Collaborate with product teams to remediate issues identified from research
- Advocate for user research principles
- Collaborate with product teams to develop research goals, identify tasks and scenarios, and establish a test environment
- Create and deliver test result reports including statistical analysis
- Analyze & explore UX/CX data to uncover trends and provide insights to project teams
- Establish research and usability metrics strategies for project teams
Required Qualifications:
- An undergraduate degree in Human-Computer Interaction, a related field or education experience in user experience research for the web following user-centered design principles
- Significant experience as a usability practitioner with the healthcare industry
- Significant demonstrated experience delivering user research, including but not limited to developing user personas, conducting field studies / contextual inquiry, and usability testing
- Excellent presentation and interpersonal skills; the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization
- Ability to work a portion of monthly work hours from our Dublin office is required
- Proven ability to deliver research on time while working on multiple projects
- Experience with statistical analysis of UX metrics (R, Python, SPSS, or similar)
- Eye-tracking experience
- Experience with CogTool
- Data science or social science experience
- Experience with tools such as Measuring U IQ, UserTesting.com, Optimal Workshop and other industry standard tools
- Agile experience
- Healthcare Industry experience
- Commercial software experience or enterprise applications
- Strong organizational skills
- Excellent leadership and relationship building skills
- High level of energy and customer focus
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.???
All telecommuters will be required to adhere to the UnitedHealth Group's Telecommuter Policy
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Keywords: #RPO, UX, researcher, user experience, human computer interaction, healthcare, field studies, contextual enquiry, usability testing, R, Python, SQL, Agile