Governance Support Officer

We have an exciting new opportunity for a permanent full-time Governance Support Officer to work within our Team here at Thrive Homes!

Thrive Homes is an award-winning housing association with a strong track record and ambitious plans. Thrive exists to provide good quality affordable homes and services enabling the development of communities where people enjoy living. We currently manage over 5,000 properties across the Home Counties, but our new strategic ambition and vision is to grow our existing portfolio to 10,000 homes for the local communities.

We operate full agile working conditions from home and our office in Apsley, Hertfordshire. We pride ourselves on looking after our employees by offering progressive careers and leading benefits and we aim to attract the very best talent.

As a Governance Support Officer, you will assist Thrive in delivering its objective of being a well governed organisation by supporting the Board, Committees, Executive and Leadership Team. You will work alongside and together with other members of the Business Assurance & Risk Team to deliver a robust, efficient and professional service to key stakeholders and the business. Areas of responsibility will include:

• Provide comprehensive governance support and advice to colleagues across the business ensuring that Thrive has robust systems and records in place to support its objective of being well governed and maintaining a G1 regulatory rating.
• Assist the Governance Business Partner in disseminating relevant information about legislation, regulation, guidance and good practice to executive directors, assistant directors, managers, and other colleagues.
• Support/monitor delivery of plans to implement changes.
• Understand the Board & Committee cycle and related documentation e.g. agendas, reports, upload of papers to Decision Time, etc.
• Produce comprehensive and accurate minutes and Chairs' reports in a timely manner.
• Manage the follow up of actions and decisions made in line with the agreed process.
• Manage the process for onboarding new Board members; ensuring that all paperwork is completed and actioned in accordance with the agreed procedure.
• Manage and administer the process designed to protect the data we collect, store and transfer; ensuring that all data protection issues are dealt with in accordance with the agreed process and timeline.
• Conduct regular analysis of data protection incidents to identify areas of concern and report back to the wider Business Assurance & Risk Team as required.
• Encourage best practice and deliver strategies to help colleagues avoid unnecessary breaches in the future.
• Manage Thrive Homes and Thrive Living Limited's policy trackers and libraries in accordance with the agreed process and timelines.
• Ensure that all policies are reviewed and updated in a timely manner.
• Manage and develop the Governance SharePoint site on the Hub.
• Develop a contents library with other members of the Governance and Communications teams.
• Ensure all content conforms with branding guidelines and is kept up to date.
• Diarise regular Lunch and Learn sessions.
• Agree content with Business Assurance & Risk Team and undertake all necessary admin to support the sessions.
• Undertake any other reasonable duties/projects as required by your line manager

Requirements

• A proven track record of delivering exemplary PA/administrative support.
• The ability to communicate professionally, both verbally and in writing.
• Excellent Office 365 skills (particularly Outlook, Word, Excel and PowerPoint).
• GCSE (or equivalent) grades A-C to include Maths & English.
• A further business-related qualification would be a bonus, but not essential.
• You will have excellent administration skills and perform all tasks to the highest standard whilst adhering to strict timelines/deadlines and demonstrating a strong standard of attention to detail.
• You will possess excellent minute taking skills and be familiar with the admin process followed to support meetings, including the use of board portal software (although full training will be given).
• You will be able to manage a diverse workload, prioritising tasks to ensure they are delivered in a timely manner.
• You will be discrete and exercise the highest levels of confidentiality.

Benefits

• Competitive Salary up to GBP28,787 per annum depending on experience.
• Annual Leave - 25 days per year increasing by one day per completed holiday year to 30 days maximum.
• Pension - Thrive Homes will pay double your amount subject to a maximum of 10%. You can pay in a minimum of 3 and maximum of 5% (e.g. if you choose to pay 5% the company will pay 10%).
• Life assurance - a payment of X3 your salary.
• HealthShield - facility to claim cashback for dental, optical and physiotherapy costs, alongside wellness services.
• We have a performance bonus up to 5% of salary, which is discretionary and non-contractual.
• Annual Flu Jab - provided each winter to all employees.
• Enhanced Flexible Reward Pot - GBP900 each year in April to spend on flexible benefits (after completing your 6-month probation and it will be on a pro rata basis).
• A range of engagement activities aimed at building team morale, supporting both physical and mental health and celebrating all things that make us different.