Highways Insurance Claims Officer

Suffolk County Council has an exciting opportunity available for a Highways Insurance Claims Officer to join our team based in Ipswich. You will join us on a full-time, permanentbasis (part time working may be considered for this role) and in return, you will receive a competitive salary of GBP18,933 per annum (pro rata for part time).

• Would you like to work in an incredibly varied, challenging and rewarding role?
• Do you have an inquisitive mind to investigate several varied incidents working within legal frameworks?

As our Highways Insurance Claims Officer, you will:

• Process insurance claims by the public against Suffolk Highways and those generated by Suffolk Highways against third parties, by gathering and collating relevant information to enable the county council's Insurance Team or the Highway Services Contract service provider's insurance representatives to refute, settle and/or recover costs for such claims; in a timely and cost-effective way
• Take responsibility for your own personal development, motivation, performance, behaviour, health, safety, and general wellbeing through the application of appropriate policies, procedures, and management techniques.

Your responsibilities as our Highways Insurance Claims Officerwill include:

• Acting as a contact for the receipt of claims from the public against any activity undertaken by Suffolk Highways in its maintenance and improvement of all highway infrastructure assets that comprise the local highway network
• Instigating the recording and investigation of third-party claims and accumulate, organise, and record claim details in accordance with the current approved process
• Administering all business processes and procedures associated with handling the third-party insurance claim
• Working collaboratively with other highway services to monitor the quality of investigations, gain missing information and promote improvements to support the council's liability defence
• Investigating and presenting a robust case to recover costs that the council has suffered after accidents and damages on and to the highway. Taking financial control and issuing payment invoices

Requirements needed to become our Highways Insurance Claims Officer:

• An acute eye for detail and an investigative mind to interpret what has occurred and what actions have been taken following an incident
• A focus and desire to understand customers need and provide a high level of customer service
• Good working knowledge of software systems such as MS Word, Excel, Outlook, SharePoint, PowerPoint, Insight and Works Manager with highly proficient and accurate keyboard skills for producing reports and letters, as well as entering data onto databases and spreadsheets, and taking notes at meetings
• Demonstrable understanding of confidentiality and data protection requirements in the workplace.

The team

Our team consists of three Highways Insurance Claims Officers and a line manager who all work collaboratively in an open and honest environment. Each case is varied with numerous challenges, in which each team member gains knowledge through peer learning to support and encourage service improvements both within the team and other departments.

If you enjoy a mixture of team and individual work, like taking responsibility, have an investigative mind and want to contribute to a highways service that operates in the most effective and efficient way, this could be the role for you

We will offer you:

• A vibrant workplace with training and development to enable you to perform your role and achieve all targets set
• An environment where you will learn about how the highways are inspected and maintained
• A performance-related salary increment scheme

We positively encourage the use of technology to communicate and engage, but on occasions, there may be a requirement for you to travel using reasonable and suitable means available to you.

Due to the current situation with COVID-19, we have limitations on staff working in our offices and most of the staff continue to work from home.

Why not click 'apply' today to find out more about the role and be considered as our Highways Insurance Claims Officer - we would love to hear from you!

Closing date:11.30pm, 28th October 2021

The authority is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all staff and volunteers to share this commitment.

Suffolk County Council - welcoming diversity.