CRM System Development Specialist

CRM System Development Specialist, EMEA
Permanent
Competitive Salary with great benefits including Holiday: 24 days, increased with service, Annual discretionary Bonus up to a maximum of 12.5%, Pension: Up to 5% Employee, 10% Employer (starts at 3% Employee, 6% Employer on day 1)
Health Insurance: Aviva - employee only, Dental Insurance: Denplan - employee only,
Life Assurance: 4 x Basic salary, PHI Cover and other corporate benefits
Based in Hatfield, Hertfordshire and the role offers working split time in office and from home

Exciting opportunity to work for our International pharmaceutical client, who is seeking an experienced CRM System Development Specialist, providing effective day to day administration of the CRM solution with responsibilities such as data loading, territory management, report compilation, user access management and incident management in addition to being responsible for the ongoing development and configuration of the solution.

The CRM System Development Specialist is accountable for the development and release road map liaising with the local teams as well as stakeholders from across the EMEA region and Veeva to ensure the solution is continually aligned to the strategic goals and needs of the business.

Main duties and responsibilities:

* Maintain user access to systems - adding/deleting/changing users, setting up security and role hierarchy.
* Day to day administration and maintenance of the CRM system ensuring data quality including but not limited to the preparation of load-files reflecting ratings, POAs, territory alignments etc.
* Escalate issues to System Specialist Manager and Business Solutions Director where required.
* Update the business and users of any new solution features via upcoming release notifications (intranet, departmental news etc.).
* Design, export and analyse monthly reports.
* Develop, maintain and distribute system user guides and quick reference cards.
* Monitor provider service reporting and input into service review meetings to ensure continual improvement and service stability.
* Provide end user training as required.
* Participate in requirements gathering efforts for CRM via business review meetings, cycle meetings, business unit meetings and team meetings.
* Support facilitation of system development request processes, analyse business need and benefit for any change request received. Attend change planning, scoping and prioritisation meetings. Adopt an agile delivery methodology and maintain the shared development road map in a clear and prioritised manner with timeline expectations while ensuring that it is continually aligned to the strategic goals of the business.
* In house system configuration - Regularly analyse system as-is and to-be workflows and functionality to define and build new requirements.
* In house system configuration - Provide ongoing support to Business Units and the affiliate network on any application changes such as adding custom fields, changing screen layouts, changing field level security, adding workflow rules, feature setup and activation.
* Perform user acceptance testing and ensure the test results meet the business objectives and that system integrity is maintained.
* Ensure that any system updates and enhancements are shared with the Business Solutions Customer Service managers based in EMEA countries to ensure that changes are captured and embedded into the training programs for CRM users. Ability to communicate technical solutions to non-technical audiences.
* Ensure system configuration meets all local regulatory and compliance requirements.
* Contribute towards the technical knowledge base to ensure information is shared with the wider team
* Support the Customer Service Excellence objective by collating and acting upon 'Voice of the Customer' data obtained by feedback and satisfaction surveys.
* Cultivate good working relationships with global technical teams and collaborate where required.
* Undertake any additional, appropriate, tasks requested by System Specialist Manager or Business Solutions Director.

Skills & Experience required:
* Veeva or Salesforce Configuration Certification (or proven extensive experience)
* Educated to 'A' level standard/degree standard
* Project Management qualification/working towards project management certification desirable
* Working knowledge of the pharmaceutical industry
* Salesforce cloud or Veeva CRM administration, configuration and data stewardship experience within the life sciences / pharmaceutical industry is essential
* Demonstrable experience in training delivery, especially systems and process training is desirable
* Demonstrable experience of working with validated systems is desirable
* Project management experience highly desirable

If you are interested in this role and feel that you have the right skills then please click apply.

For further details, please contact us on

Gi Group Pharmaceuticals provides a tailored Account Managed Service and dedicated Pharmaceutical recruitment team and partners with many different Pharmaceutical and Biotechnology clients throughout the globe and the United Kingdom.

Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited and Grafton Professional Staffing Limited. We are committed to protecting the privacy of all of our candidates and clients. Following some recent changes to data protection laws we have updated our Privacy Policy. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group UK website.