Night Supervisor
- Recruiter
- Confidential
- Location
- Chippenham
- Salary
- 20000.00 - 20670.00 GBP Annual
- Posted
- 07 Oct 2021
- Closes
- 04 Nov 2021
- Sectors
- Catering & Hospitality
- Contract Type
- Permanent
- Hours
- Full Time
Miles Recruitment are recruiting for a Night Supervisor to work at one of the finest hotels in Wiltshire, with picturesque views across the Wiltshire countryside.
To be a Duty Manager, responsible for the Hotel and its guest and team members overnight. To ensure the Hotel and all in it are safe and secure, to be responsible for ensuring any evacuations or emergency situations are handled in the proper and safe manner according to Hotel policy.
To run night audit and manage the guest services function (including but not limited to check in, check out and reservations) throughout the shift adhering to the highest levels of guest service.
To manage the Night Porters to ensure all jobs and tasks are carried out as required.
Our successful Night Supervisor will be responsible for:
* Assisting with the overall operation of the hotel during the night time hours
* Attending to guests' needs and requirements including check in and check out procedures
* Maintain presentation of key front of house areas to include some cleaning duties
* Deliver room service requests to guest rooms when required
* Handle telephone enquiries including basic hotel reservations
* Ensuring all systems, processes, and SOP's are up-to-date and are regularly reviewed
* Coordinate all emergency procedures in the event of any incident in and around the hotel premises and grounds including fire and other serious incidents
* Undertake night audit procedures
* Responsible for the security and integrity of property and guests whilst on duty, whilst adhering to company policy and legislation
* Acting as a lobby host at key times
* Ensuring the team are performing tasks to the departmental SOP's
* Following up guest complaints and take appropriate guest recovery action
* Ensuring cash handling processes are followed at all times
* Ensuring that all documentation used during the Customer Journey is on-brand in delivery
Please call Miles Recruitment on (phone number removed) for more information
To be a Duty Manager, responsible for the Hotel and its guest and team members overnight. To ensure the Hotel and all in it are safe and secure, to be responsible for ensuring any evacuations or emergency situations are handled in the proper and safe manner according to Hotel policy.
To run night audit and manage the guest services function (including but not limited to check in, check out and reservations) throughout the shift adhering to the highest levels of guest service.
To manage the Night Porters to ensure all jobs and tasks are carried out as required.
Our successful Night Supervisor will be responsible for:
* Assisting with the overall operation of the hotel during the night time hours
* Attending to guests' needs and requirements including check in and check out procedures
* Maintain presentation of key front of house areas to include some cleaning duties
* Deliver room service requests to guest rooms when required
* Handle telephone enquiries including basic hotel reservations
* Ensuring all systems, processes, and SOP's are up-to-date and are regularly reviewed
* Coordinate all emergency procedures in the event of any incident in and around the hotel premises and grounds including fire and other serious incidents
* Undertake night audit procedures
* Responsible for the security and integrity of property and guests whilst on duty, whilst adhering to company policy and legislation
* Acting as a lobby host at key times
* Ensuring the team are performing tasks to the departmental SOP's
* Following up guest complaints and take appropriate guest recovery action
* Ensuring cash handling processes are followed at all times
* Ensuring that all documentation used during the Customer Journey is on-brand in delivery
Please call Miles Recruitment on (phone number removed) for more information