Customer Service Advisor

Recruiter
BBO Recruitment Ltd.
Location
Henley-on-Thames
Salary
18000.00 - 20000.00 GBP Annual
Posted
17 Oct 2021
Closes
31 Oct 2021
Contract Type
Permanent
Hours
Full Time

My client, a specialist in the Healthcare sector, are looking for a Customer Service Advisor to join their busy team in Henley on Thames. This is a busy and varied role, supporting the Department Manager and working closely with the clinical team to ensure patients are receiving appropriate care and exceptional service.

Responsibilities:

  • First point of contact for the patient, ensuring they are treated as individuals with dignity, courtesy and respect, including providing reassurance to nervous or unsure patients
  • Answering inbound calls customers and clients
  • Booking patient appointments
  • Making outbound calls to book appointments into our own clinics
  • Answering patient's queries, both verbal and written
  • Processing referrals in a safe and timely manner
  • Ensuring patients are clear on next steps, appointment details and receive relevant documentation

Key Skills:

  • Excellent phone manner and customer service skills
  • Attention to detal and high levels of accuracy
  • Organisation and prioritising skills
  • Strong communication skills
  • Enthusiasm and confidence

This is a full time, office based role working 5 days per week between Monday to Saturday. Flexibility between 8am and 8pm is required.